FLORENCE EDER
Bur Dubai,United Arab Emirates
Summary
Productive professional with comprehensive experience in logistics and inventory management. Fosters relationships with sales team and online platform partners. Organised and quick in analysing and revising logistical procedures.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work history
E-Commerce Coordinator Logistics & Warehousing
Jashanmal National Company L.L.C.
Dubai, UAE
2020.05 - Current
- Managed internal communications through emails.
- Produced timeline and logistics for order fulfillment.
- Fulfillment of orders with different platforms Amazon FBA, FBM, DF, Noon FBN, FBP and B2B.
- Gathered and analysed feedback from customers to gauge satisfaction.
- Planed for upcoming online sale event.
- Worked with department heads to determine requirements for procurement activities.
Store In charge Hang Ten
Jashanmal National Company L.L.C.
Dubai, UAE
2018.05 - 2020.05
- Hired, trained and supervised existing and new shop employees to provide outstanding customer service.
- Achieved store target and positive sales KPI's.
- Monitored and acted on customer requests for new and different merchandise.
- Coordinated rotas to ensure adequate staffing during peak season.
Senior Sales Assistant Kate Spade New York
Jashanmal National Company L.L.C, P.O. Box
Dubai, UAE
2016.07 - 2018.04
- Overall assistant in the store operation; receiving and transferring of goods, prepared reports for fast moving and slow moving items, competitors weekly report, store image weekly report, weekly order and replenishment report.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Consistent top seller monthly.
- Accepted and processed cash, check and card payments.
Sales Assistant
Valencia Shoes L.L.C.
Dubai, UAE
2014.05 - 2016.06
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Received and processed product returns.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Senior Front Desk Agent
Best Western Hotel Sun Sun
Macau, China
2011.01 - 2014.03
- Knowledgeable in Opera Lite Software, fax, Xerox, scan and Microsoft software's.
- Provided guests with information and directions to various areas of the property including the casino, gift shop, restaurants, pool/spa and fitness centre.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Issued room keys to guests upon check-in and answered questions regarding how to use them properly.
- Collected deposits, fees and payments.
Selling Assistant
Sanford Marketing Corporation, SM Savemore Market
Solano Nueva Vizcaya, Philippines
2010.04 - 2010.09
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Collaborated with sales managers to meet target quotas.
Education
Bachelor of Science - Commerce Marketing
Saint Mary's University
Philippines 2006.06 - 2010.03
Luna National High School
Philippines 2002.06 - 2006.03
Luna Central School
Philippines 1996.06 - 2002.04
Skills
- Computer Literate
- Logistical planning
- Task delegation
- Operational support
Additional Information
- Visa Status : Employment Visa (June 15, 2024)
Languages
English
Fluent
Chinese (Mandarin)
Intermediate
Timeline
E-Commerce Coordinator Logistics & Warehousing
Jashanmal National Company L.L.C.
2020.05 - Current
Store In charge Hang Ten
Jashanmal National Company L.L.C.
2018.05 - 2020.05
Senior Sales Assistant Kate Spade New York
Jashanmal National Company L.L.C, P.O. Box
2016.07 - 2018.04
Sales Assistant
Valencia Shoes L.L.C.
2014.05 - 2016.06
Senior Front Desk Agent
Best Western Hotel Sun Sun
2011.01 - 2014.03
Selling Assistant
Sanford Marketing Corporation, SM Savemore Market
2010.04 - 2010.09
Bachelor of Science - Commerce Marketing
Saint Mary's University
2006.06 - 2010.03
Luna National High School
2002.06 - 2006.03
Luna Central School
1996.06 - 2002.04