Florence Nalule Mirembe
Cashier
Abudhabi,United Arab Emirates
Summary
Well-qualified, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Cashier
African Tribe Hotel
kampala, uganda
11.2019 - 06.2023
- Helped meet business needs by working extra shifts.
- Completed opening and closing procedures each day.
- Reduced customer wait times through optimised checkout processes.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Educated customers on promotions, offers and special events to enhance product sales.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Increased customer retention by offering loyalty schemes at checkout.
Customer service representative
African Tribe Hotel
kampala, uganda
01.2014 - 10.2018
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 70%.
- Processed high-value payments with meticulous accuracy.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Room service attendant
moonlight hotel
kampala, uganda
04.2009 - 11.2013
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Vacuumed and dusted reception areas and walkways.
- Expertly operated cleaning equipment to fulfil time targets.
- Secured guest rooms after performing housekeeping services.
- Cleaned 30 room hotel to achieve immaculate presentation and hygiene.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Demonstrated utmost care and security to handle guests' belongings.
Education
High School Diploma - arts
caltec makerere
uganda 03.2003 - 12.2004
Skills
- Complaint handling
- Customer direction
- Cash handling
- Exceptional communication
- Relationship-building
- Team management
- Microsoft Office
- Problem solver
Languages
English
Advanced
Timeline
Cashier
African Tribe Hotel
11.2019 - 06.2023
Customer service representative
African Tribe Hotel
01.2014 - 10.2018
Room service attendant
moonlight hotel
04.2009 - 11.2013
High School Diploma - arts
caltec makerere
03.2003 - 12.2004
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