FLORIAN TOCZKOWSKI
Abu Dhabi,United Arab Emirates
Summary
Passionate and professional hospitality leader with extensive experience in managing luxury and ultra-luxury resorts, with a strong foundation in rooms division operations. Known for delivering an exceptional guest experience, which has successfully led to multiple pre-opening and re-opening projects, ensuring operational excellence from concept to execution. My deep understanding of the unique demand of luxury destinations, combined with a hands-on and people focused leadership style, has consistently resulted in high-performing teams and elevated the guest experience.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work history
Front Office Manager
Jumeirah at Saadiyat Island
Abu Dhabi, United Arab Emirates
2022.08 - 2025.04
- Leading, mentoring and developing the front office department with a total of 64 colleagues (Reception, Guest Relations, Butler, Concierge, Bell, Valet, Service One).
- In charge of recruitment, on boarding and training of new talents.
- Driving operational efficiency, quality improvements and continuous innovation across the department.
- Achieved an LQA average score of 93.35% in 2024 and ranked no. 1 business unit within Jumeirah Group.
- Managed to increase rooms related customer service index by 6.7 % in 2024 vs 2023 by ensuring a seamless, personalized and exceptional guest journey.
- Close collaboration with other departments to drive maximum revenue and to exceed guest expectations.
- Fully responsible for budgeting, cost control and performance analysis of the front office department.
- Ensuring strict compliance with all company standards and regulation.
Front Office Manager
Six Senses Zighy Bay
Dibba
2021.02 - 2022.03
Assistant Front Office Manager
Grand Hyatt Abu Dhabi
Abu Dhabi
2018.04 - 2020.05
Taskforce Assistant Front Office Manager
Hyatt Andaz Munich
Munich
2019.03 - 2019.05
Night Manager
The Ritz Carlton Berlin
Berlin
2016.11 - 2018.02
Duty Manager
Hyatt Andaz Capital Gate
Abu Dhabi
2014.10 - 2016.11
Guest Service Officer
Park Hyatt Abu Dhabi Hotel and Villas
Abu Dhabi
2012.09 - 2014.10
Front Office Agent
Scandic Berlin Potsdamer Platz
Berlin
2011.08 - 2012.08
Education
Higher National Diploma - Hotel Management
The German Chamber of Commerce
Berlin / GermanyLanguages
German
Native
English
Fluent
Timeline
Front Office Manager
Jumeirah at Saadiyat Island
2022.08 - 2025.04
Front Office Manager
Six Senses Zighy Bay
2021.02 - 2022.03
Taskforce Assistant Front Office Manager
Hyatt Andaz Munich
2019.03 - 2019.05
Assistant Front Office Manager
Grand Hyatt Abu Dhabi
2018.04 - 2020.05
Night Manager
The Ritz Carlton Berlin
2016.11 - 2018.02
Duty Manager
Hyatt Andaz Capital Gate
2014.10 - 2016.11
Guest Service Officer
Park Hyatt Abu Dhabi Hotel and Villas
2012.09 - 2014.10
Front Office Agent
Scandic Berlin Potsdamer Platz
2011.08 - 2012.08
Higher National Diploma - Hotel Management
The German Chamber of Commerce