Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
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Florida Ruth Galura

Florida Ruth Galura

Dubai,United Arab Emirates

Summary

Administrative professional with extensive experience in support functions, calendar management, and travel coordination. Proven ability to enhance operational efficiency through effective communication and coordination. Expertise in time management, consistently meeting deadlines and maximizing productivity. Proactive problem-solver committed to fostering collaboration and driving team success.

Overview

24
24
years of professional experience
4
4
years of post-secondary education

Work history

Executive secretary

EY
Dubai, United Arab Emirates
10.2018 - Current
  • Deliver exceptional executive-level administrative support to Partners, Principals, and Associate Partners at a ratio of 1:5/6.
  • Oversee diary and meeting management, ensuring seamless logistics and clear communication.
  • Coordinate travel arrangements while monitoring expenses per EY MENA policies.
  • Act as key liaison for Partners, strengthening relationships with clients and stakeholders.
  • Manage communications and correspondence to ensure timely information flow.

Senior Account Support Associate

EY
Dubai, UAE
11.2013 - 09.2018
  • Provided comprehensive administrative support for EY’s global Client Relationship Management system.
  • Assisted engagement teams with administrative tasks, enhancing operational efficiency.
  • Facilitated meeting logistics to promote effective team collaboration.
  • Coordinated quality and risk management processes to ensure compliance standards.
  • Supported fee billing by preparing notes and tracking client payments while mentoring new team members.

Executive Assistant

EY
Dubai, UAE
06.2012 - 10.2013
  • Efficiently managed calendar for Partner MENA Head of Transaction Real Estate, coordinating multiple schedules.
  • Organised logistics for meetings, conferences, and events to ensure seamless execution.
  • Coordinated complex travel arrangements for individuals and groups.
  • Prepared and maintained documents, including letters, reports, and presentations, ensuring confidentiality.

Accounts coordinator

EY
Dubai, UAE
09.2008 - 06.2012
  • Coordinated staff planning and scheduling, ensuring effective conflict resolution.
  • Managed time recording and engagement expenses, tracking timesheet submissions and overseeing approvals.
  • Oversaw annual stock counts, collaborating with other offices for efficient reporting.
  • Generated financial reports, managed invoicing, and coordinated follow-ups on account receivables.
  • Provided general administrative support, including meeting coordination, travel arrangements, and document management.

Team leader

Sterling Global Call Center
Ortigas Ave., Pasig City, Philippines
03.2008 - 07.2008
  • Led and coached contact centre and tele-sales agents to achieve high performance metrics.
  • Addressed high-level customer complaints while participating in call handling.
  • Conducted regular call monitoring and coaching sessions to enhance team effectiveness.
  • Managed team schedules and oversaw administrative tasks related to timesheets and performance reviews.

Assistant team leader

Sterling Global Call Center
Ortigas Ave., Pasig City, Philippines
08.2005 - 02.2008
  • Supervised and monitored agent performance across multiple campaigns, ensuring informed and supported team members.
  • Conducted coaching, training, and performance evaluations, delivering actionable feedback to enhance effectiveness.
  • Prepared and presented regular reports to Sales leadership, facilitating informed decision-making and operational improvement.

Sales Agent

Sterling Global Call Center
Ortigas Ave., Pasig City, Philippines
08.2004 - 08.2005
  • Managed diverse B2B and B2C accounts across mortgage, telecommunications, and survey industries.
  • Successfully engaged high-profile clients including Wells Fargo and Orange Network.
  • Executed outbound marketing campaigns targeting UK consumers to acquire new accounts.
  • Focused on client data collection to enhance marketing strategies.

Customer service

Solid Electronics Corporation
Quezon City, Philippines
08.2001 - 08.2003
  • Customer Service Facilitator - Facilitated exceptional customer service by addressing inquiries and maintaining service standards.
  • Call Center Agent - Delivered consistent support, ensuring accurate information dissemination and effective resolution of customer concerns and complaints.
  • Cashier Reliever - Oversaw payment transactions and documentation, enhancing operational efficiency and accuracy in financial processes.

Education

Bachelor of Arts - Major in Mass Communication

Angeles University
Angeles City, Philippines
06.1996 - 04.2000

Skills

  • Administrative support
  • Calendar management
  • Communication and coordination
  • Decision-making
  • Time management
  • Travel coordination

Languages

English
Fluent

Accomplishments

  • Dean’s Lister
  • Academic College Scholar for three semester (A.Y. 1998-2000)
  • Perfect Attendance for 1 year at Solid Electronics Corporation
  • Superior Agent and Consistent Q.A. Superstar at Sterling Global Call Center
  • Perfect Attendance for 6 months at Sterling Global Call Center

Affiliations

  • Traveling
  • Pet care
  • Movies

References

References available upon request.

Timeline

Executive secretary

EY
10.2018 - Current

Senior Account Support Associate

EY
11.2013 - 09.2018

Executive Assistant

EY
06.2012 - 10.2013

Accounts coordinator

EY
09.2008 - 06.2012

Team leader

Sterling Global Call Center
03.2008 - 07.2008

Assistant team leader

Sterling Global Call Center
08.2005 - 02.2008

Sales Agent

Sterling Global Call Center
08.2004 - 08.2005

Customer service

Solid Electronics Corporation
08.2001 - 08.2003

Bachelor of Arts - Major in Mass Communication

Angeles University
06.1996 - 04.2000

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Florida Ruth Galura