FODAY BANGURA
DUBAI ,UNITED ARAB EMIRATES
Summary
Offering strong problem-solving skills and keen eye for detail. Knowledgeable about maintaining high safety standards and supporting team efforts. Ready to use and develop communication, time management, and basic technical skills in [Desired Position] role.
Overview
4
4
years of professional experience
1
1
Certification
Work history
CMMS Operator
EFS Fertility Management DUBAI MALL (EMAAR PROJECT )
DUBAI , UNITED ARAB EMIRATES
09.2024 - Current
- Conducted regular equipment checks for optimal operational conditions.
- Upheld all health and safety regulations for risk reduction.
- Operated high-speed machinery to achieve project deadlines on time.
- Provided technical support to colleagues, fostering a cooperative work environment.
- Assisted in training new staff, ensuring efficient team performance.
- Identified and resolved technical issues, improving overall functionality.
- Optimised machine settings to improve product quality.
- Worked on complex assembly lines, enhancing production speed.
- Monitored machine output, ensuring quality control standards were met.
- Maintained clean and safe work environment for maximum productivity.
- Coordinated with other operators for smooth operation processes.
- Collaborated with team members to enhance workflow procedures.
- Performed troubleshooting tasks promptly, avoiding major breakdowns.
- Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.
- Verified documentation and work order requirements.
- Performed planned preventative maintenance to minimise production downtime.
- Communicated safely to coordinate with team members in noisy and fast-paced environment.
HELP DESK OPERATORS
Amazon
DUBAI , UNITED ARAB EMIRATES
03.2022 - Current
- Implemented customer care strategies, achieving improved client satisfaction levels.
- Escalated critical concerns appropriately to specialised technicians, ensuring timely resolutions.
- Evaluated nature of reported incidents using diagnostic tools for effective problem-solving strategies.
- Facilitated communication between users and IT department, streamlining operations.
- Assisted colleagues during roll-out of new applications, minimising disruptions.
- Resolved computer system issues to ensure uninterrupted workflow.
- Responded promptly to service requests for prompt resolution of issues.
- Managed technical issues by troubleshooting software and hardware problems.
- Followed up regularly on unresolved queries, ensuring complete customer satisfaction.
- Handled sensitive information responsibly whilst resolving account access issues or password resets.
- Collaborated with technical teams to solve complex IT issues quickly and efficiently.
- Assured smooth operation of help desk for efficient customer service.
- Performed regular system checks for consistent performance optimisation.
- Delivered consistent support with a calm and professional demeanour to distressed callers.
- Conducted preventative maintenance activities; increased system reliability and user satisfaction.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
Education
IT Technical support professional Certificate - IT Technical support professional
IBM
Dubai 10-2025
Skills
- Quality control commitment
- Inventory software expertise
- Emergency response readiness
- Proficient multitasking
- Critical assessment
- Precision handling
- Pressure handling
- Decision-Making aptitude
- Work order completion
- Procedure adherence
- Handling sensitive equipment
- Time management mastery
- Lean methodology understanding
- Safety compliance
- Process Improvement
- Task prioritisation
- Planned Preventative Maintenance
Languages
English
Advanced
C1
Certification
- Information Technologies Technical Support Professional Certification
Timeline
CMMS Operator
EFS Fertility Management DUBAI MALL (EMAAR PROJECT )
09.2024 - Current
HELP DESK OPERATORS
Amazon
03.2022 - Current
IT Technical support professional Certificate - IT Technical support professional
IBM