FORTUNATO JR HORDISTA
Dubai
Summary
Accomplished professional with expertise in LCL import operations and consolidation, customer service excellence, and overseas agent coordination. Proficient in using the Dubai Trade Portal and manifest filing, with a strong track record in problem solving and issue resolution. Demonstrated ability to supervise and train teams, manage communication and client relationships, as well as coordinate warehouse and transport logistics. Committed to leveraging skills to enhance operational efficiency and client satisfaction.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Senior Customer Service In-Charge – LCL Imports
Rais Hassan Saadi LLC
Dubai
08.2010 - 12.2025
- Coordinate with overseas agents for LCL import consolidation, including rate and rebate negotiations
- Assist management in drafting contracts for new prospective overseas agents
- Supervise and train new staff on company systems, including Dubai Trade Portal, manifest filing, container transfer applications, and customer service procedures
- Handle customer and overseas agent complaints, ensuring timely and effective resolution
- Support warehouse manager in day-to-day warehouse operations
- Monitor transporters and warehouse personnel to ensure timely container pull-out and destuffing
- Review job files with losses or discrepancies prior to submission to the accounts team for final audit and closure
Customer Service – LCL Imports
Geodis Wilson
Dubai
01.2008 - 06.2010
- Coordinated with overseas agents, shipping lines, transporters, and customers
- Received pre-alerts, opened job files in the system, and filed manifests through Dubai Trade
- Prepared container transfer documentation
- Updated local destination charges and issued cargo arrival notices to customers
- Coordinated with transporters for timely container pull-out
- Handled job file closings and documentation completion
Education
Bachelor of Arts and Sciences - Diploma
Divine Word University
Tacloban City, Philippines 01.1991 - 01.1994
Skills
- LCL Import Operations & Consolidation
- Customer Service Excellence
- Overseas Agent Coordination
- Dubai Trade Portal & Manifest Filing
- Problem Solving & Issue Resolution
- Team Supervision & Training
- Communication & Client Relationship Management
- Warehouse & Transport Coordination
REFERENCES
Available upon request
HOBBIES & INTERESTS
Fishing, Ham Radio
Timeline
Senior Customer Service In-Charge – LCL Imports
Rais Hassan Saadi LLC
08.2010 - 12.2025
Customer Service – LCL Imports
Geodis Wilson
01.2008 - 06.2010
Bachelor of Arts and Sciences - Diploma
Divine Word University
01.1991 - 01.1994