Foster Tomani

Handled mall guest in a courteous and hospitable manner and answered the queries promptly by projecting positive attitude and made it a memorable interaction.
• Escorted VIP guests upon arrival and ensured the customer service standards and procedures are adhered.
• Acted as a point of escalation for customers concerns/complaints and escalate, if required.
• Maintained store knowledge about merchandise, price point, sales, or special events to be able to offer gifts or storage suggestions based on the shopper’s needs.
• Handled sales transactions cash and ensured the closing report is accurate.
• Worked closely with the with the supervisors on policies to enhance customer experience in the mall.

• Created and presented an excellent image of the company and its service to customers, and communicated well with client and management levels
• Effectively managed good relationship with stakeholders’ organization by communicating and building good relationships
• Create & present weekly power point presentation regarding new events inside the mall

• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Defined clear targets and objectives and communicated to other team members.
• Managed senior-level personnel working in marketing and sales capacities.
• Conducted supplier risk evaluations and assisted with regulatory inspections.
• Managed overstocking, restocking and inventory control procedures during shift.
• Trained and developed personnel to improve safety, employee relations and resolve issues.
• Performed supplier risk evaluations and supported regulatory inspections.
• Maintained store equipment, printers and fax machines.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Established team priorities, maintained schedules and monitored performance.
• Increased sales by 30% through vigorous marketing, cross selling and active selling.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Worked with other departments to deliver solutions according to schedule and per customer requirements.
• Managed over 3 accounts and product installations to increase sales volume.
• Proposed product solutions to meet changing customer demands.
• Reached out to customers to offer range of services and products in order to drive sales growth.
• Traveled to client sites to facilitate sales presentations.
• Leveraged industry trends and competitive analysis to improve customer relationship building.
• Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
• Analyzed accounts for delinquencies and other ongoing issues.
• Developed and executed account strategies to meet sales goals.
• Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
• Cross-sold products and services to clients to secure additional business and grow revenue streams.
• Communicated between internal and external stakeholders, clients and vendors.