FOUAD BILAL
DUBAI,UAE
Summary
Experienced in food service procedures and regulations, with a strong understanding of customer data confidentiality. Skilled in staff rota development, bill calculation speediness, and restaurant equipment usage. Proficient in table organisation, restaurant inventory management, event handling, cash handling, customer service, sales techniques, and payment processing. Committed to enhancing operational efficiency and delivering exceptional customer experiences.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Head waiter
etci umut restaurant
DUBAI, UAE
07.2021 - 03.2025
- Ensured accurate orders by effectively communicating with kitchen staff.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Coordinated large party reservations to accommodate high-volume business periods.
- Conducted inventory checks for smooth operation of the restaurant.
- Trained new staff members, promoting consistent service standards across the team.
Head waiter
Ramada Hotel
ajman, UAE
04.2017 - 08.2021
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Promoted special events at the restaurant resulting in increased bookings.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
Waiter
Cook Dor restaurant
, EGYPT
11.2014 - 09.2017
- Relayed feedback from customers to management for continuous improvement.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Liaised with kitchen staff for prompt order delivery to customers.
- Completed side duties such as refilling condiments, contributing to organised workplace.
Waiter
Ramada Hotel
mansoura, EGYPT
03.2013 - 07.2015
- Assisted in food preparation, resulting in timely service delivery.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Helped reduce waiting times by swiftly clearing tables after use.
- Managed table settings for optimal dining experience.
Education
Bachelor of Arapic language - Teacher
University of damietta
egypt 04.2015 - 04.2019
Skills
- Food service procedures
- Food service regulations understanding
- Customer data confidentiality
- Staff rota development
- Bill calculation speediness
- Restaurant equipment usage
- Table organisation
- Restaurant inventory management
- Event handling
- Cash handling
- Customer Service
- Sales techniques
- Payment Processing
Languages
Arabic
Fluent
English
Fluent
Turkish
Intermediate
Timeline
Head waiter
etci umut restaurant
07.2021 - 03.2025
Head waiter
Ramada Hotel
04.2017 - 08.2021
Bachelor of Arapic language - Teacher
University of damietta
04.2015 - 04.2019
Waiter
Cook Dor restaurant
11.2014 - 09.2017
Waiter
Ramada Hotel
03.2013 - 07.2015
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