Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
Fouzia Hanbizi

Fouzia Hanbizi

Dubai

Summary

With almost 7 years extensive experience in Sales, Customer service, Medical patient coordinator and office administrative work. I have maximized my client and organizational skills; this assures you that I can effectively and efficiently perform my duties and responsibilities professionally in any job that I may be assigned.

Overview

8
8
years of professional experience

Work History

Admin and Secretary

Gulf Express Group
11.2021 - 05.2024
  • Manages and maintains the Chairman schedules, including arranging and coordinating appointments and meetings
  • Handles correspondence, emails, phone calls, and other communication on behalf of the Chairman
  • Takes care of daily office operations, manages office transactions, and coordinates with staff and patients
  • Monitors emails, prepares sales and marketing promotions, assists HR with documents for government transactions, and ensures patient satisfaction.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.

Project and Sales Coordinator

ABC GROUP GLOBAL
04.2019 - 06.2021
  • Provides comprehensive items and services according to customer requirements
  • Responsible for initiating sales, closing projects, and maintaining client relationships
  • Assists the sales team with quotations, resolves client complaints, and proposes marketing strategies.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Achieved consistent on-time project delivery by closely monitoring progress and proactively addressing potential obstacles.
  • Boosted team productivity by effectively delegating tasks and setting clear expectations for each team member''s role in the project.
  • Organized regular team meetings to review progress, discuss challenges, and brainstorm solutions for continuous improvement in sales and project management processes.
  • Implemented robust tracking systems for monitoring project milestones, enabling accurate forecasting of completion dates and resource allocation adjustments as needed.

Healthcare Administrator

ERRAHMA HOSPITAL
01.2017 - 01.2019
  • Answers hospital reception landline, provides orientation to patients, manages doctors' schedules, and assists doctors with their professional requirements.
  • Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
  • Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
  • Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
  • Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
  • Coordinated with other healthcare providers concerning treatment plans for patients.

Customer Account Executive/ Customer Service (College Training)

RENAULT AUTO (University Training)
02.2016 - 12.2016
  • Maintains a positive attitude toward customers, responds to inquiries, resolves complaints, processes orders, and manages a team of junior customer service representatives.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
  • Managed sales cycle to maintain solid customer base.

Education

Bachelor of Degree in Finance and Management Control - Finance

COLLEGE OF APPLIED MANAGEMENT ESMA
Marrakesh, Morocco
2017

Bachelor in Economics -

HASSAN II HIGH SCHOOL
Marrakesh, Morocco

Skills

  • Proficient in Microsoft Office such as Word, Excel, PowerPoint, Odoo
  • Creative
  • Good in Handling confidential information
  • Flexible and Adaptable
  • Good communication skills
  • Possessing strong numeric and analytical skills
  • Time Management
  • Ability to work under pressure
  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Appointment Scheduling

Languages

Arabic
English
French

Personal Information

  • Date of Birth: 08/02/92
  • Nationality: Moroccan
  • Marital Status: Single

Timeline

Admin and Secretary

Gulf Express Group
11.2021 - 05.2024

Project and Sales Coordinator

ABC GROUP GLOBAL
04.2019 - 06.2021

Healthcare Administrator

ERRAHMA HOSPITAL
01.2017 - 01.2019

Customer Account Executive/ Customer Service (College Training)

RENAULT AUTO (University Training)
02.2016 - 12.2016

Bachelor of Degree in Finance and Management Control - Finance

COLLEGE OF APPLIED MANAGEMENT ESMA

Bachelor in Economics -

HASSAN II HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Fouzia Hanbizi