Fouzia Hanbizi
Dubai
Summary
With almost 7 years extensive experience in Sales, Customer service, Medical patient coordinator and office administrative work. I have maximized my client and organizational skills; this assures you that I can effectively and efficiently perform my duties and responsibilities professionally in any job that I may be assigned.
Overview
8
8
years of professional experience
Work History
Admin and Secretary
Gulf Express Group
Dubai, UAE
11.2021 - 05.2024
- Manages and maintains the Chairman schedules, including arranging and coordinating appointments and meetings
- Handles correspondence, emails, phone calls, and other communication on behalf of the Chairman
- Takes care of daily office operations, manages office transactions, and coordinates with staff and patients
- Monitors emails, prepares sales and marketing promotions, assists HR with documents for government transactions, and ensures patient satisfaction.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Project and Sales Coordinator
ABC GROUP GLOBAL
UAE and Oman Branch
04.2019 - 06.2021
- Provides comprehensive items and services according to customer requirements
- Responsible for initiating sales, closing projects, and maintaining client relationships
- Assists the sales team with quotations, resolves client complaints, and proposes marketing strategies.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Achieved consistent on-time project delivery by closely monitoring progress and proactively addressing potential obstacles.
- Boosted team productivity by effectively delegating tasks and setting clear expectations for each team member''s role in the project.
- Organized regular team meetings to review progress, discuss challenges, and brainstorm solutions for continuous improvement in sales and project management processes.
- Implemented robust tracking systems for monitoring project milestones, enabling accurate forecasting of completion dates and resource allocation adjustments as needed.
Healthcare Administrator
ERRAHMA HOSPITAL
Marrakesh, Morocco
01.2017 - 01.2019
- Answers hospital reception landline, provides orientation to patients, manages doctors' schedules, and assists doctors with their professional requirements.
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
- Coordinated with other healthcare providers concerning treatment plans for patients.
Customer Account Executive/ Customer Service (College Training)
RENAULT AUTO (University Training)
Marrakesh, Morocco
02.2016 - 12.2016
- Maintains a positive attitude toward customers, responds to inquiries, resolves complaints, processes orders, and manages a team of junior customer service representatives.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Evaluated customers' potential needs to make appropriate recommendations.
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
- Managed sales cycle to maintain solid customer base.
Education
Bachelor of Degree in Finance and Management Control - Finance
COLLEGE OF APPLIED MANAGEMENT ESMA
Marrakesh, Morocco2017
Bachelor in Economics -
HASSAN II HIGH SCHOOL
Marrakesh, MoroccoSkills
- Proficient in Microsoft Office such as Word, Excel, PowerPoint, Odoo
- Creative
- Good in Handling confidential information
- Flexible and Adaptable
- Good communication skills
- Possessing strong numeric and analytical skills
- Time Management
- Ability to work under pressure
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
Languages
Arabic
English
French
Personal Information
- Date of Birth: 08/02/92
- Nationality: Moroccan
- Marital Status: Single
Timeline
Admin and Secretary
Gulf Express Group
11.2021 - 05.2024
Project and Sales Coordinator
ABC GROUP GLOBAL
04.2019 - 06.2021
Healthcare Administrator
ERRAHMA HOSPITAL
01.2017 - 01.2019
Customer Account Executive/ Customer Service (College Training)
RENAULT AUTO (University Training)
02.2016 - 12.2016
Bachelor of Degree in Finance and Management Control - Finance
COLLEGE OF APPLIED MANAGEMENT ESMA
Bachelor in Economics -
HASSAN II HIGH SCHOOL