Franca Mbone Ntuba
Summary
Adept Room Attendant with a proven track record at 25hours Hotel, enhancing guest satisfaction through meticulous attention to cleanliness and personalized service. I excel in teamwork and maintaining professional appearance. Achieved significant improvements in guest experience by prioritizing safety and efficiency.
Overview
4
4
years of professional experience
Work History
Room Attendant
25hours Hotel
03.2021 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Checked appliances in guest rooms to determine good working order.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
Room Attendant
Me Dubai
11.2020 - 03.2021
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Returned emptied garbage receptacles to proper locations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Washed and put away kitchen dishes, utensils and glassware.
- Hang, cleaned and rehung draperies to maintain freshness.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Polished fixtures to achieve professional shine and appearance.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Education
High School Diploma -
SCHOOL CERT
CAMEROON09.2010
Skills
- Inventory and supply
- Materials Storage
- Lost and found procedures
- Maintenance reports
- Cleaning techniques
- Housekeeping
- Professional Appearance
- Teamwork
- Work Prioritization
- Safety Procedures
Accomplishments
Cross training as a waitress in Ernst restaurant
Timeline
Room Attendant
25hours Hotel
03.2021 - Current
Room Attendant
Me Dubai
11.2020 - 03.2021
High School Diploma -
SCHOOL CERT
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