Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
Timeline
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Francis Acquah

Francis Acquah

Dubai

Summary

Dedicated and certified Security Supervisor with over 5 years of leadership experience in the UAE and Ghana. Skilled in customer service, security operations, team training, and administrative tasks. Demonstrated ability to work in dynamic environments including finance, public service, and asset management. Strong background in agriculture and data entry with an adaptable, hands-on approach.

Overview

9
9
years of professional experience

Work History

Security Supervisor & Admin Help Desk

Ejadah Asset Management Group LLC/ ENBD
07.2020 - 07.2025
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Recorded incident reports with detailed accounts of occurrences.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Collaborated with management to develop security policies and procedures.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.
  • Implemented comprehensive security plans to provide highest levels of protection for facilities.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Established and maintained close working relationships with local law enforcement officers.

Part-Time Roles (Warehouse & Carpentry Work)

MFS
03.2020 - 05.2020
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Gained strong leadership skills by managing projects from start to finish.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.

Revenue Collector

Agona West Municipal Assembly – Ghana
02.2017 - 03.2020
  • Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
  • Kept case data and contact information up to date to expedite proceedings.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Conducted call audits to assess interaction quality, accuracy and service success.
  • Recommended financial solutions in relation to tax implications.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Prepared tax returns for individuals and businesses.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Produced briefs, located records and organized documentation to support court cases.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.

Mobile Banker

Multicredit Savings & Loans – Ghana
03.2016 - 12.2017
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Complied with established internal controls and policies.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Developed strategic plans for day-to-day financial operations.

Education

SIRA Certificate – Security Guard & Supervisor Tra

Sira
Dubai/UAE
04-2019

High School Diploma -

University Of Cape Coast
Ghana
09-2014

High School Diploma -

Swedru School Of Business
Ghana
08-2009

Skills

  • Employee schedule coordination
  • Operational effectiveness
  • Security team leadership
  • FLUENT IN English
  • Daily status reports
  • Company risk mitigation
  • Skilled in conflict resolution
  • CCTV experience
  • Staffing and scheduling
  • Security team management
  • Security training
  • Staff management
  • Incident investigation
  • X-ray Hi-scan training
  • Employee performance evaluation
  • Crisis management

Certification

  • SIRA Certificate – Security Guard & Supervisor Training, UAE (2019)
  • Security Excellence & Career Advancement Course, ENBD – UAE (Completed)
  • 6-Month Data Entry Course, NIIT Institute – Ghana
  • Supervisor Certificate, UAE (2019

Accomplishments

Security Excellence & Career Advancement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Ejadah Asset Management Group Llc

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company Retreats

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microsoft Office Suite (Word, Excel, PowerPoint) – for reports, spreadsheets, and presentations Microsoft Outlook – for email and scheduling Data Entry Tools – fast and accurate typing with familiarity in form-based entry systems Security Management Systems (eg, CCTV monitoring software, access control platforms – if you’ve used any like Genetec, Avigilon, etc) Help Desk or Admin Tools – basic experience in ticketing systems, visitor logs, or CRM tools (mention if used at ENBD or Ejadah) Internet & Email Communication Tools – including browser-based platforms, PDF tools, and basic troubleshooting

Languages

English
Advanced (C1)

Interests

Reading and watching movie

Timeline

Security Supervisor & Admin Help Desk

Ejadah Asset Management Group LLC/ ENBD
07.2020 - 07.2025

Part-Time Roles (Warehouse & Carpentry Work)

MFS
03.2020 - 05.2020

Revenue Collector

Agona West Municipal Assembly – Ghana
02.2017 - 03.2020

Mobile Banker

Multicredit Savings & Loans – Ghana
03.2016 - 12.2017

SIRA Certificate – Security Guard & Supervisor Tra

Sira

High School Diploma -

University Of Cape Coast

High School Diploma -

Swedru School Of Business

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Francis Acquah