Merlyn Dsouza

- Collaborated with engineering and product leaders to understand hiring needs and define the requirements for technical roles.
- Screen resumes, conduct initial interviews, and assess candidates for both technical skills and cultural fit.
- Coordinate technical assessments, coding tests, and interview schedules with internal stakeholders.
- Ensured a seamless and high-quality candidate experience from the sourcing phase through to the offer stage.
- Maintained accurate records and data, including recruitment dashboards.
- Stay informed about industry trends, salary benchmarks, and shifts in technology stacks to advise hiring managers and shape recruiting strategies.
- Addressed queries from third-party vendors and internal stakeholders regarding operational matters.

- Created and managed schedules for technology teams to ensure adequate coverage for operational activities.
- Monitored and analyzed workforce performance metrics such as utilization, adherence, and capacity.

-Closely worked with Procurement, PMO, HR, & Internal stakeholders for recommendations and improvement.
- Provided real-time and long-term resource planning insights to technology managers and stakeholders.
- Analyzed and evaluated workforce metrics to improve capacity planning and utilization.
- Distributed accurate daily, weekly, and monthly updates on capacity target goals and metrics, including empirical analysis.

-Recruitment, Onboarding, and Background Checks for New Hires
-Comprehensive Recruitment: Conduct thorough background checks for all new hires.
-Induction Process: Implement an engaging and effective induction process to ensure smooth transitions for new employees.
-HR Policies and Procedures: Develop clear and concise HR policies and procedures to create a supportive workplace environment.
- Grievance Handling: Address grievances proactively to foster open communication and build trust within the organization.
- Performance Management and Employee Relations: Establish robust strategies for performance management and employee relations to drive success.
- Visa and Insurance Processing: Facilitate efficient visa and insurance processing to support our diverse workforce.
- Maintenance of Employee Records: Ensure meticulous maintenance of employee records for accuracy and accountability.

- Exit Management: Implement a thoughtful exit management

-Recruitment, Onboarding, and HR operations.

-Human Resources Shared Service

-Client Management

-Internal Stake holder Management

-Customer Relationship Management with NRI customers across the globe.

-Managed a diverse range of accounts, providing personalised service.

-Assisted in managing investment portfolios to optimise returns.