- Philanthropic interest
Francis Botsoe
Banker
Dubai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Direct Sales Agent
Finmart Financial Service
Dubai
11.2021 - Current
- Managed sales floor, proactively and reactively assisting customers with queries, complaints and purchases
- Maintained highly detailed product knowledge and familiarity with forthcoming product releases
- Advised customers on purchases based on their personal needs, current promotions, and other sales-based considerations
- Key Achievement
- Achieved a 99% customer feedback score in the first month of employment and maintained it constantly ever since.
Assistant Officer
National Investment Bank Limited Ghana
08.2015 - 06.2021
- Excellent Customer service (front desk reception and handling telephone in a professional etiquette)
- Promoted customer loyalty and awards program, achieving an average of 100 sign-ups per month
- Performed cross-sells and upsells based on customer needs to maximize branch revenue
- Assist customers in enquires about the bank products and service
- Build up a strong relationship with existing customers as well as look out for new prospects.
Education
Bachelor of Arts - Geography and Rural Development
Kwame Nkrumah University of Science and Technology
Skills
- Customer service
Certification
Certified front line executive and teller (Ghana Banking College)
Interests
Timeline
Direct Sales Agent
Finmart Financial Service
11.2021 - Current
Assistant Officer
National Investment Bank Limited Ghana
08.2015 - 06.2021
Bachelor of Arts - Geography and Rural Development
Kwame Nkrumah University of Science and Technology
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