OLGA CONCENE CANCILLER URBINO
Dubai,United Emirates Arab
Summary
Career Objectives: To be a member of an explicit company that can develop any personal abilities and skills as an excellent employee.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pronto Sales Assistant (Barista)/ Supervisor
Emirates National Oil Company
Dubai, United Arab Emirates
05.2017 - Current
- Ensured stock replenishment in timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
- Trained new staff members, fostering supportive working environment.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Monitored inventory levels daily, reducing instances of overstocking or shortages of key supplies.
- Managed stock control to reduce waste and improve profitability.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Trained new staff members, fostering supportive working environment.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Pronto Sales Assistant (Barista)/Acting Supervisor
EMIRATES NATIONAL OIL COMPANY
Dubai, United Arab Emirates
01.2018 - 01.2020
- Ensure high levels of customer satisfaction through excellent sales service
- Ascertain customer's needs and wants
- Serve and prepare coffee and sandwich
- Welcome and Greet Customer
- Keep up to date with product information
- Assisted customers with product selection for optimal satisfaction.
- Improved customer service by efficiently handling queries and complaints.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Fostered welcoming store environment by maintaining clean and well-organized displays.
- Followed company procedures and guidelines for smooth retail operations.
Staff
Search Asia Service Coop, Jollibee Corp
Gov Pack Rd. –Harrison, Baguio City , Philippines
04.2013 - 03.2014
Service Crew
Jollibee Corporation
Gov Pack Rd. –Harrison, Baguio City , Philippines
09.2012 - 02.2013
- (counter, soda, pantry)
- Promoted customer satisfaction by delivering excellent service.
- Improved restaurant cleanliness for an inviting atmosphere.
- Minimized waste with careful food preparation and storage.
- Assisted in inventory management for efficient stock control.
- Handled cash transactions, maintaining accurate records daily.
- Followed health and safety regulations strictly to ensure compliance.
- Facilitated smooth operations by assisting in kitchen duties when required.
- Greeted customers warmly, creating a welcoming ambiance immediately upon arrival.
- Participated in regular training sessions to improve skills and service quality.
Service Crew
Grant Marketing Research Plus Inc
Baguio City, Philippines
08.2010 - 11.2010
- Field Research
- Responsible in interviewing panels/clients pertaining to consumers commodities
- And then validating survey papers and collection for the perusal of our commodity. clients of our company (e.g. Unilever; P&G; NESTLE)
Encoder
Baguio City Government
Baguio City, Philippines
04.2009 - 05.2009
- And assistance of the councilor of the local govt
- Of Baguio, Responsible for receiving day to day solicitation and sort of confidential papers of the office of the councilor.
Encoder
Baguio City Government
Baguio City, Philippines
04.2008 - 05.2008
- Of the city assessor's office, Responsible for compiling encoding papers ; assessing ; verifying and identifying the documents with legal sworn statement before submitting for payment in the treasures office.
Education
Vocational - Reflexology With Swedish Massage
Department of Education
05.2011
Advanced Diploma in - Information And Technology
Baguio Informatics Center
Baguio City 2010
High School
Saint Louis Pacdal, Inc
Baguio City 2008
Elementary
Baguio Central Elementary School
Baguio City 2004
Skills
- Computer Literate
- Hard Working
- Evaluating myself to improve my skills
- Exploring ideas by reading and learning to other people
- Self-motivated
- Active listening
- Superb time management
Interests
Activities and Interests
, Blue IT Society (Systems), Member 2009
Blue IT Society (Programmers), Member 2009
Languages
English
Upper intermediate
Certification
PIC (Person InCharge Certificate)
Timeline
Pronto Sales Assistant (Barista)/Acting Supervisor
EMIRATES NATIONAL OIL COMPANY
01.2018 - 01.2020
Pronto Sales Assistant (Barista)/ Supervisor
Emirates National Oil Company
05.2017 - Current
Staff
Search Asia Service Coop, Jollibee Corp
04.2013 - 03.2014
Service Crew
Jollibee Corporation
09.2012 - 02.2013
Service Crew
Grant Marketing Research Plus Inc
08.2010 - 11.2010
Encoder
Baguio City Government
04.2009 - 05.2009
Encoder
Baguio City Government
04.2008 - 05.2008
Vocational - Reflexology With Swedish Massage
Department of Education
Advanced Diploma in - Information And Technology
Baguio Informatics Center
High School
Saint Louis Pacdal, Inc
Elementary
Baguio Central Elementary School
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