Francis Escueta
Junior Manager
Dubai
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Junior Manager
The Petshop LLC
Dubai
03.2017 - Current
- Scheduled cross-team meetings, facilitated planning, note-taking and status updates for project execution.
- Supported management protocols, decisions and plans within company structure, atmosphere and culture.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Communicated schedule changes, escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Tracked development milestones and deliverables and aligned to stated deadlines.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Developed strategy to increase sales and drive profits.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Food and Beverage Attendant
Nola Eatery and Social House
Dubai
02.2016 - 03.2017
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Monitored dining room inventory and replenished as necessary.
- Increased customer satisfaction by resolving issues.
- Engaged in suggestive selling and other sales techniques.
- Trained new staff members on company policies and procedures.
- Collected orders and relayed them to bartenders quickly and accurately.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food Server
Patiala Restaurant LLC.
Dubai
10.2013 - 10.2015
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Completed table resets by wiping down surfaces and refilling condiments.
Education
Bachelor of Science - Hotel And Restaurant Management
St. Anne College Lucena , Inc.
Philippines 06.2004 - 04.2012
Skills
Employee performance evaluations
Timeline
Junior Manager
The Petshop LLC
03.2017 - Current
Food and Beverage Attendant
Nola Eatery and Social House
02.2016 - 03.2017
Food Server
Patiala Restaurant LLC.
10.2013 - 10.2015
Bachelor of Science - Hotel And Restaurant Management
St. Anne College Lucena , Inc.
06.2004 - 04.2012
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