FRANCIS LYONG NGALE
SOUTHWEST BUEA,CAMEROON
Summary
Dedicated restaurant Supervisor with experience in restaurant management, inventory management and customer service. Friendly and hardworking communicator with proven success analyzing operations to improve efficiency and quality of service. Develops comprehensive business plans to promote profitable sales.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
RESTAURANT SUPERVISOR
Carnival by Tresind Dubai
DUBAI, UNIED ARAB EMIRATES
01.2017 - 02.2022
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Liaise with kitchen teams to develop innovative, seasonal menus for customer appeal.
- Source products locally for improved cost-efficiency and sustainability.
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Developed, implement and communicate business plans to promote profitable food and beverage sales.
- Developed menus with strict cost controls to maximize restaurant profits.
- Prepare rotas to achieve stable coverage while minimizing payroll costs.
- Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
- Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Restaurant supervisor
Tresind
DUBAI, UNITED ARAB EMIRATES
10.2016 - 10.2017
- Resolve complaints calmly and professionally to achieve positive customer outcomes.
- Complete accurate end-of-day financial routines for cash and card transactions.
- Recruit and train new employees, offering ongoing support and guidance to maintain first-class customer service.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Monitor restaurant performance to identify and implement improvement initiatives.
- Coordinate Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.
- Maintained outstanding hygiene levels for customer safety and continued regulatory compliance.
- Built loyal customer base by creating welcoming environment with top quality service.
- Quickly identify problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Create team building initiatives to encourage up-selling and meet revenue targets.
- Recognize and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Promote positive atmosphere and got above and beyond to guarantee each customer received exceptional food and service.
- Reconcile cash and credit card transactions to maintain accurate records.
- Led by example in providing customers with attentive, professional restaurant service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
Education
Bachelor of Arts - ARTS
University of Buea
cameroon 09.2012 - 11.2015
Skills
- Strategic planning
- Financial reporting
- Project scheduling
- Quality Control
- Employee management
- Conflict Resolution
- Staff training
- Bookkeeping
- Project budgeting
- Budget management
- Sales performance monitoring
- Operations management
- Supervisory skills
- Efficient and proactive
- Labour and food cost control
- Restaurant concept development
- Strong customer relations
- Live entertainment bookings and curation
- Staff development and mentoring
- Full service restaurant background
- Restaurant marketing
- Wine knowledge sharing
- Leads by example
- Equipment Maintenance
- Sales techniques
- Customer Service
- Health and Safety Compliance
- Complaint management
- Team building
Affiliations
- Researching, reading, sports, travelling, swimming, cooking etc.
Timeline
RESTAURANT SUPERVISOR
Carnival by Tresind Dubai
01.2017 - 02.2022
Restaurant supervisor
Tresind
10.2016 - 10.2017
Bachelor of Arts - ARTS
University of Buea
09.2012 - 11.2015
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