Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Francis Obeng Mensah

Francis Obeng Mensah

Dubai,United Arab Emirates

Summary

Dedicated professional with experience in baggage handing ,engineering coordinator,safety operations, housekeeping and customer service. Proven ability to collaborates with teams effectively while adhering to safety protocols. Strong communication skills and commitment to maintaining high standards of service in fast-paced environments.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work history

Baggage handler

Dnata
Dubai, United Arab Emirates
2025.03 - Current
  • Load and unload baggage and cargo onto aircraft using equipment and ensure proper labelling.
  • Collaborate with airport staff to maintain flight schedules and follow safety regulations to minimize risks.
  • Improved customer service by promptly handling passenger luggage.
  • Handled oversized and fragile items carefully; reduced instances of damage.
  • Loaded and unloaded aircraft for efficient turnaround times.
  • Worked in all weather conditions showing strong resilience and commitment.
  • Followed safety guidelines when operating in hazardous environments.
  • Scanned cargo to keep track of freight movements.
  • Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
  • Work efficiently under pressure while managing varying workloads and maintaining a clam demeanor.
  • Loaded and unloaded aircraft for efficient turnaround times.
  • Coordinated well with team members, resulting in smoother operations on the ground.
  • Enhanced safety with strict adherence to airport protocols.
  • Accelerated check-in procedures by effective communication with airline staff.

Engineering coordinator

Marriott International
Accra, Ghana
2023.09 - 2025.02

Coordinate with other department using telecommunication device in order to respond to request and resolved maintenance issues and to put rooms needing maintenance out of order. Co-ordinate and schedule with other departments in the event of major system shut down repair or improvement. Maintain purchase orders log and file purchases orders upon payment. and ensuring that order match packing slips.

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

• Maintain confidentiality of proprietary materials and information.

• Perform other reasonable job duties as requested by supervisor.

• welcome and acknowledge each and very guest with a smile, eye contact and a friendly verbal greeting using the guest's name when possible.

• Maintain purchase order log and file purchase orders upon payment, ensuring that orders match packing slips.

• Coordinate with Housekeeping or Front Desk to put rooms needing maintenance out of order.

  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Applied positive customer service approach to increase satisfaction levels.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied critical thinking to analysis problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Completed customer orders with speed and accuracy.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Applied critical thinking to analysis problems, evaluate solutions and select best decisions.
  • Applied critical thinking to analysis problems, evaluate solutions and select best decisions.
  • Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Assistant Safety Officer

Duraplats Company Limited
Accra, Ghana
2017.01 - 2023.01

Adhering to safety procedures, identifying hazardous elements training employees on matters developing safety manuals guidelines, running first aid center, and helping injured workers. Inspections and risk assessment Conduct regular site inspections to identify hazards and ensure compliance with safety standards, and assist in conducting risk assessments.

• Policy implementation: Help develop, implement, and update safety policies, procedures, and management systems.

• Training: Assist in developing training materials and conduct training sessions for employees on safety regulations, emergency procedures, and proper equipment handling.

• Incident response: Support investigations into accidents, near-misses, and injuries, helping to determine root causes and recommend corrective actions.

• Record keeping: Maintain accurate safety records, documentation, and reports in compliance with regulatory requirements.

• Compliance monitoring: Ensure the workplace adheres to all local and international safety standards and legislation.

• Collaboration: Work with other departments and management to promote safety awareness and best practices across the organization.

  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Improved efficiency and productivity by acquiring new skills.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied critical thinking to analysis problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.

Housekeeping cleaner

Premier hotel
Kasoa, Ghana
2014.10 - 2016.01
  • Cleaning and maintaining guest rooms bathrooms and public areas.
  • Changing linens, making beds and restocking amenities.
  • Vacuuming ,mopping and dusting.
  • Reporting any maintenance issues or damages.
  • Ensuring high standards of cleanliness and hygiene
  • Maintained clean and organized living spaces by performing regular deep cleaning tasks.
  • Providing excellent customer service to guest.
  • Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.

Teacher

Truevine Academy
Kumasi, Ghanan
2013.06 - 2014.07
  • Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
  • Organized school events such as sports day or concerts showcasing student talents beyond academics.
  • Boosted students' reading comprehension with creative teaching strategies.
  • Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
  • Developed engaging lesson plans by applying knowledge of educational theories and methods.
  • Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
  • Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
  • Utilized I.C..T tools, enhanced interactive learning experience in classrooms.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Coordinated school trips, broadened pupils' cultural exposure and understanding.
  • Created inclusive classroom setting to ensure all students felt accepted and valued.
  • Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
  • Communicated regularly with parents about their children's performance in school.
  • Fostered positive learning environment for student engagement through effective classroom management.
  • Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
  • Created lesson plans and scheduled each day to promote maximum student learning and enrichment.

Education

High School Diploma - Networking

Soul food I.C.T College
Ghana
2017.01 - 2018.12

Skills

  • Flexibility in shifts
  • Attention to Details
  • Customer Service
  • Exceptional communicator
  • Customer retention
  • Excellent oral and written communication
  • Hardworking
  • English language fluency

Languages

English
Elementary

Timeline

Baggage handler

Dnata
2025.03 - Current

Engineering coordinator

Marriott International
2023.09 - 2025.02

Assistant Safety Officer

Duraplats Company Limited
2017.01 - 2023.01

High School Diploma - Networking

Soul food I.C.T College
2017.01 - 2018.12

Housekeeping cleaner

Premier hotel
2014.10 - 2016.01

Teacher

Truevine Academy
2013.06 - 2014.07
Francis Obeng Mensah