Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Custom
Timeline
Generic
Francisco Fernandes

Francisco Fernandes

Dubai,India

Summary

Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.

Overview

23
23
years of professional experience
2004
2004
years of post-secondary education

Work History

Supervisor

Mara Restaurants and Cafe LLC
Dubai
02.2024 - Current
  • Monitored employee attendance records for maintaining discipline within the team.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Fostered a positive work culture to boost employee morale.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Ensured smooth operations with regular maintenance checks.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Conducted performance appraisals with employees for career development discussions.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.

HEAD WAITER

Publique a alpine bar and restaurant
04.2022 - 02.2024
  • Streamlined table turnover processes, enhancing operational efficiency.
  • Assisted in menu development for improved guest satisfaction.
  • Managed staff rota to ensure adequate coverage during peak hours.
  • Resolved customer complaints promptly, fostering a positive dining environment.
  • Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
  • Trained new staff members, promoting consistent service standards across the team.
  • Communicated regularly with management regarding customer feedback and staff performance issues.
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
  • Followed food hygiene and safety procedures in line with requirements.
  • Upsold sides and beverages to increase restaurant revenue.

Adrift burger bar dubai at the expo
11.2021 - 03.2022
  • Understand menu content and keep updated with any menu changes.
  • Taking care of the allocated section.
  • Relaying, preparing and setting tables for the next guest.
  • Sharing idea how to have a smooth shift.

Server

The Cheesecake Factory (Dubai) UAE
Dubai
06.2015 - 11.2021
  • Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
  • Communicated effectively with chefs to accommodate special requests or allergies in meals served.
  • Upheld friendly demeanour whilst managing multiple tables simultaneously.
  • Delivered impeccable service for enhanced dining experiences.
  • Handled all table settings and cleared up post-meal to keep the area tidy.
  • Maintained cleanliness in dining area for a pleasing atmosphere.
  • Demonstrated menu knowledge to assist patrons in meal selections.
  • Provided recommendations on drink pairings for optimal taste profiles.
  • Managed high-volume orders to ensure timely delivery of meals.
  • Supported other team members during busy periods ensuring efficient operations.
  • Handled cash transactions, guaranteeing accurate bill payments.
  • Set tables, ensuring a comfortable environment for customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Server

Novotel Goa Sherm Resort
Goa, India
01.2014 - 03.2015
  • Managed high-volume orders to ensure timely delivery of meals.
  • Set tables, ensuring a comfortable environment for customers.
  • Delivered impeccable service for enhanced dining experiences.
  • Maintained cleanliness in dining area for a pleasing atmosphere.
  • Demonstrated menu knowledge to assist patrons in meal selections.
  • Upheld friendly demeanour whilst managing multiple tables simultaneously.
  • Communicated effectively with chefs to accommodate special requests or allergies in meals served.
  • Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
  • Improved customer satisfaction by providing attentive and professional service.
  • Entered orders into system promptly, reducing wait time for meals.
  • Handled cash transactions, guaranteeing accurate bill payments.
  • Delivered exceptional, friendly and fast service.
  • Cleaned and set tables quickly to minimise time between reservations.
  • Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
  • Demonstrated safe food handling standards at all times.
  • Advised guests of daily specials and offers to increase sales.

Air Port Representative

First class holidays (travel agency)
Goa, India
10.2012 - 12.2013
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Restaurant In charge

The Stone House fine dining restaurant
Goa, India
09.2004 - 09.2012
  • Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
  • Supervised check or credit policies and procedures and cash handling.
  • Proficiently managed guest expectations to ensure optimal satisfaction.
  • Handling day to day operations.
  • Managing and serving VIP tables.
  • Inspiring bar staff to deliver prompt, friendly and efficient services at all times.
  • Organizing parties on request.

Arabian Nights Restaurant
Goa, India
10.2002 - 07.2004
  • Providing a warm welcome for guests.
  • Building relationships with regular guests.
  • Relaying, preparing and setting tables for the next guest.
  • Understand menu content and keep updated with any menu changes.
  • Receive food/drink orders & serve guest requests to the standards required. Making recommendations from the menu if requested.
  • Passing food orders through to the kitchen staff promptly.

Education

Diploma in Food and Beverage -

Small industry Service Institute

Secondary school certificate - English, Home Science, Economy and Commerce

Goa board university
01.1999 - 01.2000

Skills

  • Leadership competence
  • Delegating effectively
  • Customer services excellence
  • Order processing
  • Staff scheduling
  • Employee training
  • Staff management
  • Time efficiency
  • Team Leadership
  • Product knowledge
  • Inventory control

Languages

English
Russian (Basic)
Hindi

Personal Information

  • Date of birth: 12/08/84
  • Nationality: Indian

Custom

Available on request

Timeline

Supervisor

Mara Restaurants and Cafe LLC
02.2024 - Current

HEAD WAITER

Publique a alpine bar and restaurant
04.2022 - 02.2024

Adrift burger bar dubai at the expo
11.2021 - 03.2022

Server

The Cheesecake Factory (Dubai) UAE
06.2015 - 11.2021

Server

Novotel Goa Sherm Resort
01.2014 - 03.2015

Air Port Representative

First class holidays (travel agency)
10.2012 - 12.2013

Restaurant In charge

The Stone House fine dining restaurant
09.2004 - 09.2012

Arabian Nights Restaurant
10.2002 - 07.2004

Secondary school certificate - English, Home Science, Economy and Commerce

Goa board university
01.1999 - 01.2000

Diploma in Food and Beverage -

Small industry Service Institute

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Francisco Fernandes