Francise Naidu
Abu Dhabi,UAE
Summary
A highly skilled professional with a strong foundation in leadership, communication, and organizational skills. Demonstrates proficiency in MS Office, ACONEX, MAXIMO, ORACLE, Temptrak, and CAFM systems. Possesses extensive knowledge of electrical, mechanical, plumbing, HVAC systems, and more. Certified Lean Six Sigma Yellow Belt with ongoing Green Belt project experience. Holds certifications in ISO 50001 Implementation and Lead Auditing. Committed to maintaining safety standards with qualifications from the Institution of Occupational Safety and Health. Fluent in English with a disciplined approach to following procedures and regulations.
Overview
23
23
years of professional experience
2000
2000
years of post-secondary education
Work history
Hard Services Manager
Miral Experiences LLC (FWAD,WBAD & CLYMB)
Abu Dhabi, U.A.E
2024.06 - Current
- Executing Facilities Annual preventive maintenance program by 3rd party.
- Oversee and manage all hard services (physical infrastructure), including electrical systems, plumbing, HVAC, fire life safety systems, elevators & Club cars
- Ensure all building systems are operational, maintained, and compliant with local health, safety, and environmental regulations.
- Develop and implement preventative maintenance schedules to minimize downtime and extend lifespan of equipment and systems.
- Manage service contracts with vendors and contractors for various hard services.
- Negotiate terms and conditions, ensuring value for money and compliance with service level agreements (SLAs).
- Ensure contractors are performing their duties according to agreed-upon schedules, quality standards, and budget constraints.
- Supervise team of technicians, engineers, and maintenance staff, providing guidance and support.
- Schedule and assign tasks based on priority, ensuring operational needs are met promptly.
- Conduct training and development for team members to improve technical skills and safety knowledge.
- Assist Senior Manager to develop and manage budget for hard services operations, including capital and operational expenditures.
- Monitor and report on financial performance, ensuring maintenance and repair work stays within budgetary limits.
- Identify and implement cost-saving measures while maintaining quality and safety of services provided.
- Ensure all maintenance work complies with health and safety regulations and environmental standards.
- Conduct regular inspections of facilities and infrastructure to identify risks or potential hazards.
- Develop and enforce safety protocols, ensuring adherence to standards in handling of equipment, chemicals, and hazardous materials.
- Develop and implement emergency response procedures for critical infrastructure failures.
- Coordinate repairs and ensure minimal disruption to operations or building occupants.
- Maintain accurate and up-to-date records of all maintenance activities, including inspections, repairs, and system upgrades.
- Generate regular performance reports detailing status of all systems, maintenance work, and ongoing projects.
- Provide detailed incident reports for breakdowns, maintenance failures, or safety issues, with corrective actions outlined.
- Manage relationships with external suppliers and contractors, ensuring high-quality service delivery.
- Oversee procurement of parts, tools, and equipment for maintenance and repair work.
- Evaluate and approve third-party vendor services, ensuring best value and quality standards.
- Manage and oversee capital projects related to building systems, including upgrades, installations, and system replacements.
- Ensure projects are completed on time, within budget, and according to required specifications.
- Collaborate with other departments (Operations, Retail, F&B, Guest Services, entertainment, Miral HQ Projects, IT, HSE, Security) for seamless project execution.
- Monitor energy consumption and implement strategies for reducing waste and improving energy efficiency.
- Creation, review and management of annual maintenance contracts, work scopes & requirements.
- Technical scorings for projects.
- Ensuring all fire life safety systems are always working correctly (Fire alarm system, Firefighting System, Emergency lighting, includes monthly, Quarterly testing with third party.
- Meeting Civil defense requirements to have safe fully operational park.
- Scheduling maintenance shutdown & coordinating with other affected departments.
- PM & standard operating procedures creation & review ready for implementation to computer managed maintenance system.
- Assisting other departments with facilities related tasks & issues.
- Creating permits to work for vendors & sub-contractors.
- Ensure all parts of park operate effectively in terms of equipment.
- Supervision of contractors & vendors working within parks.
- Assisting all other departments, facilities, and contractors in their day-to-day tasks issues if needed.
- Conduct performance reviews for direct reporting colleagues & disciplinary actions within team.
- Liaised with external vendors for services contracts negotiation.
- Conducted regular inspections to ensure health and safety compliance.
- Developed preventative maintenance schedules, minimizing equipment downtime.
- Coordinated with contractors, ensuring quality of work delivered.
- Handled budget planning and control to optimize resource allocation.
- Ensured statutory compliance through meticulous record keeping.
- Oversaw landscaping tasks, enhancing company's corporate image.
- Improved facilities operations by establishing efficient management procedures.
- Used excellent problem-solving skills to quickly resolve issues.
- Developed comprehensive induction programme for new hires that increased their productivity levels from onset.
Hard Services Assistant Manager
Miral Experiences LLC (Ferrari World Abu Dhabi & CLYMB)
Abu Dhabi
2016.07 - 2024.06
- Executing Facilities Annual preventive maintenance program by 3rd party.
- Liaising with vendors & sub-contractors.
- Creation, review and management of annual maintenance contracts, work scopes & requirements.
- Working closely with procurement team in order to obtain critical spares & accessories with minimum expenditure to business.
- Maintain high fire life safety standards.
- Ensuring all fire life safety systems are always working correctly (Fire alarm system, Firefighting System, Emergency lighting, includes monthly, Quarterly testing with third party.
- Actively seeking and implementing cost saving programs.
- Meeting Civil defence requirements to have safe fully operational park.
- Scheduling maintenance shutdown & coordinating with other affected departments.
- Technical review of new construction & installation within parks.
- PM & standard operating procedures creation & review ready for implementation to computer managed maintenance system.
- Assisting other departments with facilities related tasks & issues.
- Creating permits to work for vendors & sub-contractors.
- Ensure all parts of parks operate effectively in terms of equipment's.
- Plan, organize, schedule, forecast & coordinate work in order to meet organizational goals.
- Supervision of contractors & vendors working within parks.
- Assisting all other departments, facilities, contractors in their day to day tasks issues if needed.
- Review all external & Internal work being done & prepare work completion certificates.
- Conduct performance reviews for direct reporting colleagues & disciplinary actions within team.
- Oversee effective application of health & safety regulations & risk assessments to ensure safe environment for park employees & guests.
- Liaise with contractors regarding installation & integration of facilities equipment.
- Plans, schedules & administer all facility maintenance activities & projects& maintain updates, appropriate files, records & data base.
- Communicates directly with operations to coordinate facility maintenance repairs.
- Compiled HACCP required documentation for elevators, water tank cleaning, kitchen hood cleaning, kitchen equipment calibrations, monthly water analysis reports.
- Compile monthly maintenance reports from third party in line with statutory compliance update.
- Gathering monthly consumption of utilities (Electricity, Gas, Potable water & Chilled water & verify initial readings are correct before submitting to finance.
- Provide technical support & coordination for facility maintenance related to third party.
- Prepare work completion certificates & signing off for further process.
- Conduct walk through & inspections on site with HSE & Other departments, to check site activities & reports to line manager & same raise task in helpdesk.
- Manage document control & ensure technical documents availability for upcoming projects within park.
- Manage department reports whilst ensuring compliance in accordance to project development procedures.
Maintenance Systems Team leader
Farah Leisure Park Management (Ferrari World Abu Dhabi)
Abu Dhabi
2010.07 - 2016.07
- Daily Briefing and Assigning job to colleagues
- Training colleagues
- Manning and Maintaining Spare parts inventory and records of used spare parts
- Managing apprentices and subcontractors
- Documentation and maintenance report records of
- Monthly consumption
- Daily check list
- Preventive maintenance
- Corrective maintenance
- Maintaining Fault Finding of Electrical, Electronic, Mechanical & HVAC.
- Maintenance & Troubleshooting of Fire Alarm System & Fire Fighting System
- Maintenance & Troubleshooting of BMS System
- Access Control System
- Maintenance & Troubleshooting of Emergency lighting system
- Maintenance of Generators.
- Motor Control Circuits & Power Control Circuits
- MDB/SMDB and DB
- Troubleshooting of Electrical Equipment's such as Motors, Panels, Overload Relays & Circuit Breakers.
- Started career as senior technician
Sr. Electrician
E.T.A., Dubai
Dubai
2006.03 - 2009.03
- Assigning jobs to colleagues
- Manning and Maintaining records of used spare parts.
- Documentation and maintenance report records.
- Daily check list
- Preventive maintenance
- Breakdown maintenance
- Corrective maintenance
- Electrical, Electronic and Mechanical Maintenance, Fault finding, wiring, and installation.
- Fire Alarm System & Fire Fighting System
- Generator
- Motor Control Circuits & Power Control Circuits
- HT & LT Panels installation.
- Installation of fire alarm system & emergency lighting system.
- Installation of MDB/SMDB and DB, Testing, fault finding, diagnosing failures in electrical panels and monitoring any repeated failures.
- Troubleshooting of all electrical equipment's such as motors, panels, overload relays & circuit breakers.
- Industrial & Domestic wiring.
- Cable glanding & Termination.
- Fixing & termination of panel components such as ACB, Bus bars, MCCB, RCCB.
- worked for Burj Khalifa, Dubai Metro, IBN Battuta Mall & Discovery gardens project.
- Carried out detailed inspections to ensure the health and safety of electrical systems.
- Designed effective lighting systems for commercial buildings, resulting in enhanced aesthetics.
- Diagnosed faults swiftly using testing instruments, minimising disruption to services.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Completed duties to deliver on targets with accuracy and efficiency.
- Oversaw daily operations to achieve high productivity levels.
Electrical Supervisor
Rukma Electrical & Electronics Goa India
Goa
2004.11 - 2006.03
- Assigning jobs to colleagues
- Manning and maintaining records of used spare parts.
- Ordering and receiving materials
- Documentation and maintenance report records.
- Daily check list
- Preventive maintenance
- Breakdown maintenance
- Electrical, Electronic and Mechanical Maintaining, Fault finding, wiring construction and installation of
- Transformer and Generator
- Motor Control Circuits & Power Control Circuits
- MDB/SMDB and DB
- Substation erection.
Electrical technician
Dudhsagar Resorts Goa India
Goa
2003.09 - 2004.11
- Daily check list
- Preventive maintenance
- Breakdown maintenance
- Maintenance & Troubleshooting of Transformer and Generator
- Motor Control Circuits & Power Control Circuits
- MDB/SMDB and DB
- Motor Control Circuits & Power Control Circuits
- Maintenance of LT panels.
- Troubleshooting of all electrical equipment such as Motors, Contactors, Overload relays & Circuit breakers.
- Maintenance of Centralized plants for Air Conditioning.
- Monthly Consumptions.
- Maintaining Club Lightings & systems.
- Troubleshoot, Maintain split A/C & Window A/C.
Education
Passed XIIth - Commerce & accounts
Goa State Board
Goa 03.1999
Diploma - ELECTRICAL
Industrial Training Institute
Goa India 2002.08 - 2003.02
Skills
- Excellent communication skills to motivate and support team
- Leadership skills & the ability to delegate
- Time management, planning & organizational skills
- Proficient user in MS office programs (Excel, Word, PowerPoint & similar software)
- Proficient user in ACONEX, MAXIMO, ORACLE, Temptrak & CAFM
- Good knowledge of Electrical, Mechanical, Plumbing, HVAC, Heat exchangers, Fire alarm & Firefighting system, Lighting control system, BMS system & Club cars maintenance
- Knowledge of reading & reviewing architectural drawings
- Editing of DWF & Auto cad drawings
- Certified Lean Six Sigma yellow belt
- Completed Lean Six Sigma Green belt course (Ongoing Project)
- Certified ISO 50001 Implementation
- Completed course in ISO 50001 Lead Auditor
- Completed course in Managing Safely (Institution of Occupational Safety and health)
- Certified forklift operator
- Certified Work at height (HABC level 2)
- Certified IPAF Operator, Mobile vertical (3a) & Mobile Boom (3b)
- Ability to write, read, speak and understand English fluently
- Ability to work in disciplined manner & capable of following established procedures, practices & comply with local, state & federal regulations
- Ability to evaluate objectively, fairly & consistently
- Budgetary oversight
Languages
Languages Known: English, Hindi, Marathi, Konkani, and Telegu.
Disclaimer
I hereby declare that all information furnished above is true to best of my knowledge and belief.
Personal Details
- Name – Francise Naidu
- Date – 01/09/1981
- Place of Birth – Goa - India
- Age - 44
- Nationality - Indian
- Marital Status – Unmarried
current Employment Address
- Miral Experiences LLC.
- P.O. Box:128717
- Yas Island Abu Dhabi (U.A.E)
Passport Details
- Passport Number – X6812635
- Passport Expiration Date - May 15, 2033
- Passport Issue Place – Panaji - Goa
Affiliations
- Playing cricket, Gardening & cleaning
Timeline
Hard Services Manager
Miral Experiences LLC (FWAD,WBAD & CLYMB)
2024.06 - Current
Hard Services Assistant Manager
Miral Experiences LLC (Ferrari World Abu Dhabi & CLYMB)
2016.07 - 2024.06
Maintenance Systems Team leader
Farah Leisure Park Management (Ferrari World Abu Dhabi)
2010.07 - 2016.07
Sr. Electrician
E.T.A., Dubai
2006.03 - 2009.03
Electrical Supervisor
Rukma Electrical & Electronics Goa India
2004.11 - 2006.03
Electrical technician
Dudhsagar Resorts Goa India
2003.09 - 2004.11
Diploma - ELECTRICAL
Industrial Training Institute
2002.08 - 2003.02
Passed XIIth - Commerce & accounts
Goa State Board