Francis Rohan Joseph
Summary
Diligent and driven Reservation Manager who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management, and organizational skills. Critical thinker who continually seeks to manage and maximize revenue. Always willing to go the extra mile to get the job done, while giving respect to all employees and customers. Dedicated to achieving customer satisfaction as well as meeting or exceeding the company's expectations. Excellent attitude and professionalism.
Overview
7
7
years of professional experience
Work History
Reservations & Revenue Manger
Emirates Grand Hotel
05.2024 - Current
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Setting up the revenue management and inventory management systems for hotel operations.
- Responsible for end-to-end budgeting & forecasting and inventory management.
- Coordinating with sales teams to drive business for peak, shoulder and valley dates, along with focusing on group business (Keeping a track of Groups on the books for D-30,60 & 90)
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Implemented training programs for reservation agents, improving their skills and enhancing overall performance.
- Worked closely with the front desk to achieve full occupancy of the property.
Cluster Revenue Analyst
MAF Accor Hotels
07.2022 - 04.2024
- Analyzing reservations entered in the PMS
- Create automated and ad hoc reporting to provide insight into revenue results.
- Evaluate business impact from pricing and inventory decisions.
- Understanding pricing strategy, monitoring, and adjusting rates for the future.
- Worked on complex reports for month-end & Year-end Closing.
- Collaborate with Sales, and Marketing to be able to develop and implement promotions and packages that work in line with our strategy.
- Monitor competitor's pricing and market trends in order to be with in and ahead of the market changes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
Cluster Reservation Agent
MAF Accor Hotels
02.2017 - 06.2022
- Answering incoming calls and assisted with reservations, Confirmations, room requests and questions
- Monitoring booking.com commissions, arrival checks, No-shows,
- Created Rate codes and package plans as well.
Education
Bachelor of Arts - Business Administration
Patrican College Of Arts & Science
05.2017
Skills
Ms Excel
Ms Powerpoint
EZRMS
Nor1 Upgrades
Dataweb
Hotel Distribution
OTA Insight
Opera Cloud
Opera V5
IDEAS
TARS
D-edge
Power BI
Additional Information
References :-
Name: Mr.Shanu Varughese
Designation: Area Dir of Revenue
Company: Aldar Properties
Contact: +971507495749
Name: Mr.Reggie Menezes
Designation : Assistant Revenue Manager
Company: Accor
Contact : +971502449478
Timeline
Reservations & Revenue Manger
Emirates Grand Hotel
05.2024 - Current
Cluster Revenue Analyst
MAF Accor Hotels
07.2022 - 04.2024
Cluster Reservation Agent
MAF Accor Hotels
02.2017 - 06.2022
Bachelor of Arts - Business Administration
Patrican College Of Arts & Science
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