Dynamic leader with a proven track record at Milestones Coffee, adept in nutrition and fostering teamwork. Excelled in reducing costs and waste, enhancing customer satisfaction, and driving sales through innovative strategies. Skilled in Microsoft Excel and developing collaborative environments, significantly boosting operational efficiency and profitability.
Hi, I’m
francline akuro
SUPERVISOR
abu dhabi,UAE
Summary
Overview
8
years of professional experience
Work History
Milestones Coffee
Cafe-supervisor
10.2021 - 02.2025
Job overview
- Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Optimized menu offerings based on market trends, customer preferences, and seasonal variations.
- Collaborated with the marketing department on promotional campaigns, resulting in increased foot traffic and sales revenue.
- Managed financial transactions accurately, maintaining detailed records for accounting purposes.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Utilized social media platforms effectively to promote events, special offers, or highlight new menu items driving more business to the cafe.
- Managed budget allocation for various expenses such as inventory purchases, equipment upgrades, and maintenance projects.
- Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Initiated weekly staff meetings to discuss operational updates, share best practices, and address areas for improvement.
Location Coffee
Head Barista
06.2019 - 08.2021
Job overview
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Supported sustainability initiatives by sourcing eco-friendly products for use within the café setting.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
Global Emirates Service
Head Waiter
03.2017 - 05.2019
Job overview
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
Education
Annex Training InstitudeAbu Dhabi, United Arab Emirates
Nursing Assistance from Human Anatomy, Physiology And Nursing
02-2023
University Overview
PHS KUMBACameroon Kumba
Advance Level Certificate from Social Science
06-2010
University Overview
Bilingual College of DeidoDouala Cameroon
Odinary Level Certicate from General Education
06-2008
University Overview
Skills
- Nutrition
- Health and safety regulations
- Food safety compliance
- Staff training and development
- Microsoft Excel
- Recipe development
- Teamwork and collaboration
- Expiration monitoring
- Cost monitoring
- Cafe inventory
- Waste reduction strategies
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Arabic
Elementary (A2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
To see myself accomplishing a career, as to annable growth in a company am working with
Certification
Certified Nursing Assistance
Advance level certificate
Ordinary level certificate
Accomplishments
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Cafe-supervisor
Milestones Coffee
10.2021 - 02.2025
Head Barista
Location Coffee
06.2019 - 08.2021
Head Waiter
Global Emirates Service
03.2017 - 05.2019
Annex Training Institude
Nursing Assistance from Human Anatomy, Physiology And Nursing
PHS KUMBA
Advance Level Certificate from Social Science
Bilingual College of Deido
Odinary Level Certicate from General Education
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