Franco Hatem
Dubai
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
14
14
years of professional experience
Work History
Freelancer
Real Estate Agents
03.2024 - Current
- Worked directly with Real estate agents as a third party sales assistant .
- Secured favorable terms through successful contract negotiations with clients and vendors.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
Cabin crew member
Emirates Airline
07.2015 - 05.2024
- Prepared cabin and passengers for safe landing.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Promoted duty-free (Top 5 seller )
- Achieve flight duty free target
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Awarded for providing outstanding customer service and enhancing passenger satisfaction on international flights.
- Give particular attention to passengers with special needs (children, disabled, elders etc)
- Prepare accurate reports concerning any significant issues or happenings
Sales representative
Kitsh boutique
11.2010 - 02.2015
- Organised displays to promote inventory and encourage customer purchases.
- Offered excellent customer service by staying on top of pending orders and customer requests.
- Prepared invoices for customers with large orders or special sales types.
- Identified weak areas in sales processes and made suggestions for improvements.
- Exceeded customer expectations through attentive, personalised service.
- Understood sales targets and promoted discounts and offers to increase customer spending.
- Carried out active selling from initial customer greeting.
Bartender
Lakay
09.2011 - 12.2014
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Served guests spirits, lagers and stouts at bar.
- Supported serving staff with fast, accurate beverage preparation.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
Education
Bachelor of Business Administration -
Swiss school of Management
Switzerland, SwitzerlandSkills
- First Aid care
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Passionate and hardworking team member
- Embracing every new learning opportunity
- Welcoming and accepting feedback in a professional manner
Languages
English
Advanced
C1
Arabic
Advanced
C1
French
Intermediate
B1
Timeline
Freelancer
Real Estate Agents
03.2024 - Current
Cabin crew member
Emirates Airline
07.2015 - 05.2024
Bartender
Lakay
09.2011 - 12.2014
Sales representative
Kitsh boutique
11.2010 - 02.2015
Bachelor of Business Administration -
Swiss school of Management
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