Frank Gathunuku
Dubai
Summary
Dedicated and customer-focused professional with over 3 years of experience working at Carrefour across multiple locations, including Mall of the Emirates, Wafi Mall, and Kenya. Skilled in cashiering, customer service, and retail operations, having worked closely with cashiers and in cashier roles. Proven ability to provide excellent service, process transactions accurately, and uphold store policies. Inspired by the exceptional work environment at Mall of the Emirates, I am committed to maintaining high standards and delivering exceptional results as a cashier.
Overview
4
4
years of professional experience
Work History
Salesperson
Carrefour Mall of Emirates
11.2024 - 02.2025
- Solely managed the nuts section, ensuring efficient operations and customer satisfaction.
- Developed a strong understanding of the cashiering process and security measures.
- Welcomed customers and helped determine their needs.
- Greeted customers and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
Packer
Carrefour Wafi Mall
07.2024 - 10.2024
- Worked closely with cashiers, assisting in transaction processing and customer interactions.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Ensured timely completion of orders through effective time management and multitasking skills.
Cashier
Naivas Supermarket
05.2021 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Enhanced shopping experience, provided product information and location assistance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
Diploma - Information And Communication Technology
KCA University
Nairobi, Kenya09.2022
Skills
- Proficient in handling cash, card, and other payment methods
- Excellent customer service
- Familiar with inventory management and stock handling
- Strong attention to detail and accuracy in transaction processing
- Proficient in IT systems
- Effective communication and teamwork abilities
- Knowledgeable in promoting sales and upselling techniques
Languages
English
Advanced (C1)
Swahili
Advanced (C1)
Timeline
Salesperson
Carrefour Mall of Emirates
11.2024 - 02.2025
Packer
Carrefour Wafi Mall
07.2024 - 10.2024
Cashier
Naivas Supermarket
05.2021 - 02.2023
Diploma - Information And Communication Technology
KCA University
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