FRANK XAVIER EGWEU
Dubai
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
OPERATIONAL SUPPORT ASSSISTANT/Customer Service Representative
DULSCO-DNATA
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Doing remote flight arrivals and departures .
TELLER
KOBZLY AGENT BANKING
05.2021 - 09.2022
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
CASHIER
SPOTHIGHWAY HOTEL
11.2018 - 01.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
STANDARD COLLEGE NSANGI
KAMPALA,UGANDA08.2020
High School Diploma -
STANDARD COLLEGE NSANGI
KAMPALA, UGANDA10.2018
PRIMARY LEAVING EXAMS
ST.PAUL KAASO PRIMARY SCHOOL
KAMPALA,UGANDA11.2009
Skills
- Data Entry
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Report Generation
- Complaint Resolution
- Recordkeeping Strengths
- Customer RMA Management
- Customer Service
Languages
English
Advanced (C1)
Timeline
OPERATIONAL SUPPORT ASSSISTANT/Customer Service Representative
DULSCO-DNATA
11.2022 - Current
TELLER
KOBZLY AGENT BANKING
05.2021 - 09.2022
CASHIER
SPOTHIGHWAY HOTEL
11.2018 - 01.2019
High School Diploma -
STANDARD COLLEGE NSANGI
High School Diploma -
STANDARD COLLEGE NSANGI
PRIMARY LEAVING EXAMS
ST.PAUL KAASO PRIMARY SCHOOL
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