Programming Platforms for teaching
Frank Emerson Wright Jr
Licensed Remote Teacher/ Remote Customer Service Rep / Remote User Support / Content Creator/ (US Citizen)
Huger,SC
Summary
Dedicated [Biology/English Teacher] offering [5] years of experience in education with a background in Medicare Compliance and Remote Customer Support. Find a problem within abilities and fix it. Enthusiastic, self-motivated approach and exceptional communication skills allows situational control. Mastery of emotional IQ, and experience from living in different countries gives the ability to gauge situations instantly. I hope that you consider me for this position, I would like to bring my assets to your support team
Overview
8
8
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
Work History
Licensed Insurance Sales Agent (Contract)
Corporate Call Center
Blue Bell , PA
09.2010 - 12.2010
- Acquired health and accident licenses in 42 states
- Answered incoming calls (150+per shift)
- Provided customer assistance as well as sold Humana Part D drug plans to Medicare part D eligible individuals.
- Educated customers on benefits, premiums and status of orders, benefit eligibility and prescription status.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving health insurance coverage issues.
- Comfort with day-to-day operations using software and cloud-based information management tools including Salesforce and G Suite.
Remote Medicare Compliance Coordinator
Executive Health Resources (EHR)
Newtown Square, PA
04.2011 - 12.2013
- Claim scrubbed for Medicare claims denials & appealed cases collection of patient accounts as defined in Medi-Tech system, VMWARE Support, CITRIX, EPIC, CERNER and various hospital systems.
- Reviewed faxes, remit referral acknowledgment letters, maintain user ID/access, communicate with clients, ensure compliance with confidentiality of client information, and prioritize assignments as needed.
- Handled inbound and outbound calls (more than 100 per day)
- Experience resolving disputes or other sensitive issues
- Experience with analytics, especially with ticket data
- Worked flexible hours; night, weekend, and holiday shifts.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Manage day-to-day inquiries that come through overflow and after-hours response service. Follow-up on messages and iterate on scripting.
- Identify and eliminate operations process bottlenecks and inconsistencies.
Remote Cycle 2 Biology/ English Teacher
The Ministry of Education- Al Tamayoz Model School
Al Ain, Abu Dhabi
09.2019 - Current
- Al Ain, Abu Dhabi | Due to Covid-19 all UAE teachers are teaching remotely.
- Perform responsibilities such as teaching assigned courses in accordance with course outlines and recommended textbooks.
- Use more holistic approach because English is 2nd language.
- Through integrating listening, speaking, reading and writing with music students can have more active learning experience.
- Increased integration of classroom with google classroom, and other digital education platforms.
- Work effectively in cross-cultural context and create class assessments, administer and grade Ministry of Education assessments, along with participating in extra-curricular activities outside of school.
- Support students and help prepare students for Ministry of Education standardized exams.
High School Biology/Physical/Earth Science Teacher
Satit PIM Panyapiwat Institute of Management
Pak Kret, Thailand, Pak Kret
05.2019 - 08.2019
- Chaeng Wattana, Bangkok (4-month contract with option to extend) Carry out-of-classroom activities for/with students which may include school events on or off campus or on weekends as requested.
- Assess, evaluate and give feedback to students on their performance and progress.
- Perform laboratory experiments with students.
- Counsel students as necessary regarding academic performance.
- Work effectively in cross-cultural context and create class mid-term and finals exams, grading, laboratory experiments and extra-curricular activities outside of school.
- Support students and help prepare students for their future careers.
- Connect with students of all learning styles.
Assistant Primary Math Teacher
Public Consulting Group University Instructors VA, Ladson Elementary School, Mary Ford Elementary School
North Charleston, SC
03.2019 - 05.2019
- PCG Program Requirement to receive teaching certificates To assist math instructor in class with students who need assistance in grades KG through 5th.
- Work with students in small groups no larger than five to prepare students for state standardized exam.
- Worked with socioeconomically disadvantaged students with Math.
Primary & Secondary English Teacher
Cambridge International School of Kurdistan
Erbil, Kurdistan
03.2016 - 08.2018
- Thoroughly prep students for Cambridge check-point examinations and IGCSE.
- Introduce holistic methods of teaching that successfully improved students' listening and speaking skills through diverse conversational activities.
- Lecturing 40+English lessons week to over 100+ students throughout 1st-10th grade.
- Planned and implemented lessons that will positively increase vocabulary, sentence structure and correct essay formatting.
- Worked one-on-one with struggling students and parents.
- Provided necessary feedback to parents on how to increase vocabulary mastery and retention.
- Improve students writing, reading and English speaking abilities daily.
English Lecturer Introductory Levels
Sabis University, Erbil University
Erbil, Kurdistan
11.2015 - 03.2016
- Erbil, Erbil Governorate (Due to economic crisis new management release Sabis teachers from contracts) Teaching English to Kurdish, Arabic and Turkish speaking adults aged 18+ Prepared classes using provided materials and personal teaching methods combined with Sabis teaching methodology.
- Focused on improving student’s grammar, listening, writing, speaking skills and phonics.
- Created most of the course materials, examinations, quizzes, supplementary worksheets and group assignments.
Primary & Secondary English Teacher
Sabis Sarwaran International PPP School | Erbil, Erbil Governorate
09.2015 - 02.2016
- (Due to an economic crisis all expat PPP teachers’ contracts were terminated) Teach and prepare lessons, provide substitute teaching, set exam questions, mark exam papers and attend meetings or training sessions called by administrators.
- Chaperone field trips, advise students for behavior and academic issues, participate in school activities and clubs.
- Responsible for instructing others about the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Assigns books and essays for students to read and teach them how to identify themes, points of view, and other characteristics in a story.
- Prepare students for standardized test (AMS) and tutor students in extra support sessions in any subject matter students may have issues in.
Education
Bachelor of Science - Science/ Biology
Francis Marion University
Florence, SC 08.2001 - 12.2005
High School Diploma -
Charleston School of The Arts
Charleston, SC 08.1996 - 06.2001
TEFL License #TR5273712038 - Teaching English As A Second Language (ESL)
Teacher Record
China 04.2021 - 04.2021
Skills
Connection builder
Conflict De-escalation
Teacher collaboration
Instructional design
Skillful Listener/ Problem solver
Flexible & Adaptable
Excellent work ethic
Emotional IQ
Responsible
Empathetic CSR
Tech savvy / fast-learner
33 WPM
Answer 50-100 calls per day
Customer call frequency
Native English
Certification
ESL License TEFL #TR5273712038
Software
All Microsoft Related Applications
Cyber C3
Trouble-shooting
Interests
Music
Art
Traveling
Volunteering in third world countries
Reading
Creating educational content
Timeline
[CYBER C3 certificate-E-awareness ], [ Khalifa Empowerment Program – AQDAR] - [July 2020]
12-2021
Licensed [Teacher] - [December 2021]
12-2021
UAE Teaching Certification: Https://moeae87206-my.sharepoint.com/:b:/g/personal/frank_jr_moe_gov_ae/EXc-H7OuADJLhh_kc9tOH_ABrCi8td8s2rZHbSSK9GDn6g?e=2sUcK5
07-2021
TEFL License #TR5273712038 - Teaching English As A Second Language (ESL)
Teacher Record
04.2021 - 04.2021
ESL License TEFL #TR5273712038
04-2021
Licensed [Pedagogy] - [December 2021]
09-2019
Remote Cycle 2 Biology/ English Teacher
The Ministry of Education- Al Tamayoz Model School
09.2019 - Current
High School Biology/Physical/Earth Science Teacher
Satit PIM Panyapiwat Institute of Management
05.2019 - 08.2019
Assistant Primary Math Teacher
Public Consulting Group University Instructors VA, Ladson Elementary School, Mary Ford Elementary School
03.2019 - 05.2019
Primary & Secondary English Teacher
Cambridge International School of Kurdistan
03.2016 - 08.2018
English Lecturer Introductory Levels
Sabis University, Erbil University
11.2015 - 03.2016
Primary & Secondary English Teacher
Sabis Sarwaran International PPP School | Erbil, Erbil Governorate
09.2015 - 02.2016
Remote Medicare Compliance Coordinator
Executive Health Resources (EHR)
04.2011 - 12.2013
Licensed Insurance Sales Agent (Contract)
Corporate Call Center
09.2010 - 12.2010
Bachelor of Science - Science/ Biology
Francis Marion University
08.2001 - 12.2005
High School Diploma -
Charleston School of The Arts
08.1996 - 06.2001