Open To Work
Franklin Boahen Adjei
Dubai
Summary
Dynamic and results-driven professional with extensive experience as Head Waiter at Solutions Leisure Group, excelling in guest relations management and complaint handling. Proven ability to enhance dining experiences through effective menu presentation and team supervision, contributing to increased customer loyalty and satisfaction in high-volume settings.
Overview
4
4
years of professional experience
Work History
Head Waiter
Solutions Leisure Group, Dubai.
01.2024 - Current
- Monitored food presentation and quality standards to align with brand expectations.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
Waiter
The London Project Restaurant, Dubai.
08.2021 - 2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in menu presentation, effectively communicating specials and recommendations to enhance dining experience.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
- Managed tables efficiently, balancing multiple orders while maintaining attention to detail.
- Supported team members during peak hours, fostering a collaborative and positive work environment.
- Handled cash transactions accurately, ensuring proper billing and financial reporting procedures were followed.
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
General Science
Prempeh College, Senior High School, Kumasi.
Kumasi, Ashanti Region, Ghana. Skills
- High volume dining
- Guest relations management
- Menu presentation
- Menu memorization
- Team supervision
- Complaint handling
- Safe food handling
- POS system operation
Timeline
Head Waiter
Solutions Leisure Group, Dubai.
01.2024 - Current
Waiter
The London Project Restaurant, Dubai.
08.2021 - 2024
General Science
Prempeh College, Senior High School, Kumasi.