Franklin Jose
Karama,United Arab Emirates
Summary
Administrative Executive with proven ability to support teams and streamline operations. Expertise in improving customer satisfaction and efficiently resolving issues. Dedicated to achieving operational excellence and building strong relationships in diverse environments.
Overview
10
10
years of professional experience
4039
4039
years of post-secondary education
Work history
Cashier supervisor
Day to Day International Trading LLC
Dubai, Dubai
07.2024 - Current
- - Managed cashier team, ensuring optimal service during busy periods.
- - Maintained an organised workspace, promoting efficiency and cleanliness.
- - Resolved customer complaints effectively, enhancing the store's reputation.
- - Facilitated smooth communication with management regarding operational matters.
- Checked out customers, provided exceptional service.
- Enhanced customer satisfaction by efficiently processing transactions.
Customer Service Executive
Louis Philippe
Kochi
01.2021 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Maintained a high level of professionalism while addressing guest inquiries and resolving complaints.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
Senior Sales Support Specialist
Square Yards
Bengaluru
05.2017 - 09.2020
- Developed and executed sales strategies to achieve company targets, ensuring alignment with organizational goals for sustained growth and market expansion.
- Provided exceptional service to customers, building lasting relationships and enhancing loyalty through attentive and professional interactions.
- Built rapport with customers, assessed their needs, and offered tailored recommendations, driving increased sales opportunities.
Senior Customer Service Representative
Firstsource
Malad West
02.2016 - 05.2017
- Maintained an in-depth understanding of product and service information to provide knowledgeable and educated responses to diverse customer questions, enhancing customer satisfaction and loyalty.
- Processed, scheduled, and executed customer orders for both new and established customers, meeting call guidelines for service levels, handle time, and productivity, ensuring efficient and effective customer service delivery.
Lead Trainer
Goan Institute Of Communicative English
Kochi
05.2015 - 10.2015
- Conducted English training sessions, resulting in a 20% improvement in student speaking proficiency during class activities and assessments.
- Developed and implemented curriculum-aligned lessons with diverse teaching methodologies to enhance student engagement and learning outcomes.
- Evaluated student performance through rigorous grading and assessment methods, offering targeted feedback to support academic growth.
- Fostered collaborative relationships with colleagues, administrators, and parents to establish effective learning objectives and create a supportive educational environment.
Education
Bachelor of Arts - BA - English Language and Literature/Letters
SIKKIM PROFESSIONAL UNIVERSIITY
GANGTOK05.2021
Bachelor of Arts - Business/Commerce, General
CROSSLAND COLLEGE BRAHAMAVAR
BRAHMAVAR04.2015
Skills
- Customer Relationship Management
- Effective Communication (Verbal and Written)
- Problem Solving and Conflict Resolution
- Post-Sales Support
- MS Office Suite (Word, Excel, PowerPoint)
- Adaptability and Flexibility
- Goal-Oriented and Results- Driven
- Speedy response creation
- Listening to customers' needs
- Team leadership,
- Time management
Languages
English
Tamil
Hindi
Malayalam
Timeline
Cashier supervisor
Day to Day International Trading LLC
07.2024 - Current
Customer Service Executive
Louis Philippe
01.2021 - 01.2024
Senior Sales Support Specialist
Square Yards
05.2017 - 09.2020
Senior Customer Service Representative
Firstsource
02.2016 - 05.2017
Lead Trainer
Goan Institute Of Communicative English
05.2015 - 10.2015
Bachelor of Arts - BA - English Language and Literature/Letters
SIKKIM PROFESSIONAL UNIVERSIITY
Bachelor of Arts - Business/Commerce, General
CROSSLAND COLLEGE BRAHAMAVAR
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