Travel
FRED KIYIMBA
Guest Service Cordinator
Dubai,DU
Summary
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Guest Service Cordinator
Nikki Beach Dubai
Dubai , Dubai
09.2020 - Current
Guest Service Agent
Jumeirah Beach Hotel
Dubai , Dubai
10.2018 - 08.2020
- Provided guest assistance and recommendations for tourist attractions.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Restaurant Waiter
Dubai Parks And Resorts(LEGOLAND DUBAI)
Dubai, Dubai
02.2018 - 07.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Diploma - Hospitality
CRESTED HIGH SCHOOL
Kampala,Uganda 02.2013 - 11.2015
Skills
Guest service
undefinedInterests
Team Growth
Team leader
Timeline
Guest Service Cordinator
Nikki Beach Dubai
09.2020 - Current
Guest Service Agent
Jumeirah Beach Hotel
10.2018 - 08.2020
Restaurant Waiter
Dubai Parks And Resorts(LEGOLAND DUBAI)
02.2018 - 07.2018
Diploma - Hospitality
CRESTED HIGH SCHOOL
02.2013 - 11.2015
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