Frederic Sater
Sales Manager
Dubai
Summary
A highly driven, organized, and passionate professional with wide exposure in leadership, operational and commercial management, train employees to drive sales and high-level customer satisfaction. Experienced in developing and implementing strategic sales plans, expanding customer networks and driving profitable sales growth. Demonstrated the ability to reach and exceed aggressive sales targets by 25% and successfully launched 3 new stores from mid-year 2022. And with comprehensive understanding of School administrative operations and Hotel front desk operations with various implementation of improvement strategies. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
28
28
Certificates
Work History
Store Manager
MANGO
03.2008 - Current
- Handling opening of new stores within UAE
- Successfully launched 3 new stores from mid-year 2022 – mid year 2023
- Managing shop events, marketing activities and market trends by ensuring proper coordination to suppliers, media, and other concerned parties as well as checking competitors’ activities, thus resulting an average yearly sales increase of 25%
- Conducting sales analysis and managing annual allocated budget by monitoring expenditures, optimizing and reducing costs which made the store have an average half yearly net EBIDTA of 23% before pandemic, 5-10% during the pandemic, but from 2022 onwards the business recovered and continuously accelerating sales to 25% upward
- Strategize assigning daily greeter in the front of the store to welcome customers, advertise in-store promotions and highlights new arrivals
- Implemented weekly review meeting and monthly team building to drive the team at maximum level ensuring efficient performance are met to exceed sales targets
- Works with manufacturers and suppliers in allocating and brand merchandising new season fashion trends in stores within UAE
- Solve critical store operational problem including customer’s complaints, increase customer’s satisfaction and ensure operational effectiveness
- Monitor stock movements and replenishments to maximize sales and meet stock performance objectives as well as preparing staff schedules to have enough manpower for store daily operations
- Prepare management information reports on store performance for informed decision making and assisting Human resource in recruiting and interviewing applicants.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
Administrative Director
AL BAYAN SCHOOL
09.2002 - 06.2004
- Implemented the below attendance improvement strategies: Positive School Atmosphere, Parent and Family Engagement, Recognition Awards, Awareness Campaigns
- Actively engaged the principal and administrator in providing support and resources to teachers and staff by keeping them updated on best education/assessment practices and curriculum developments
- Promoted a culture of continuous improvement and enhancement in teaching and learning by offering coaching and professional development opportunities
- Assisted to the formulation and implementation of school policies, procedures and processes including those related to student conduct, safety, and discipline ensuring compliance with relevant laws and regulations
- Assisted principal, administrator and teaching staff in student affairs and meetings providing support to students and their families, addressing concerns and complaints, promoting a positive learning environment and maintaining an effective communication with the stakeholders, community, local authorities, and other educational institutions
- Managed the front office and all services ensuring that school operational and administrative functions are organized and efficiently performing to meet the needs of the school, staff, students and families and in terms of emergencies
- Participated in meetings, workshops and seminars for the purpose to convey and/or gather new platforms or programs that are essential to implement in school.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Organized and supervised office event planning and building renovations.
- Assigned tasks and directed team of office clerks.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Collected data, input records, and protected electronic files.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Front Desk (Overnight Shift)
SAFIR HELIOPOLITAN HOTEL
02.2003 - Current
- Supervised the daily operations ensuring smooth functioning of all front office activities
- Upkeeping the front desk standards by maintaining operating procedures/policies to enhance efficiency and guest satisfaction
- Provided an excellent customer service to guests, and ensured accuracy on their reservations
- Worked closely with other hotel departments to provide on-time action on guests request and concern
- Ensured the safety and security of guests, staff, and the property by monitoring the front desk area, implementing security procedures, handling emergency situations, and coordinating to authorities/departments when necessary
- Managed work schedules with adequate coverage during peak hours and busy periods
- Implemented regular staff meetings
- Staff Comprehensive Training with problem-solving techniques & latest trends
- Managed correspondence and guest records
- Cash management, accurate financial records and prepared reports.
Education
Hospitality Management - Technical Science -
Lebanese Institute of Science and Technology, Lebanon
01.2003 - 01.2006
Skills
Good in Frenchundefined
Zoom Account
frederic.sater@hotmail.com
Certification
Being a Fair and Caring Manager
Training
Preventing Unhealthy Workplace Conflict, Detecting & Dealing with Performance Problems, Managing Employee Development, Making feedback a regular Occurrence, Being a Fair and Caring Manager, The Art and Science of Communication, Navigating the Workplace with Emotional Intelligence, Effectively Directing and Delegating as a Manager, Taking your Team to the Next Level with Delegation, Maintaining a Cohesive Multigenerational Workforce, How to Manage Difficult Conversations, Your Role in Workplace Diversity, Managing Pressure and Stress to Optimize Your Performance, Take a Deep Breath and Manage Your Stress, Forging Ahead with Perseverance and Resilience, Making an Impact with Non-verbal Communication, Using Active Listening in Workplace Situations, Unleashing Personal and Team Creativity, The Art of Staying Focused, Make the Time You Need: Get Organized, Alleging Goals and Priorities to Manage Time, Leading Through Inspiration, Learning From Failure, Developing a Growth Mind-set, Gauging Your Leadership Performance, Workplace Diversity, Equity, and Inclusion with Action, Leading through Problem Solving and Decision Making, Building a Culture of Design Thinking, Excel: Basic Formulas, Leading by Developing People, Cultivating a Passion of Learning, Developing Successful Coaching Relationships, Cyber Security.
Teams Account
Frederic.Sater@hotmail.com
Timeline
Store Manager
MANGO
03.2008 - Current
Front Desk (Overnight Shift)
SAFIR HELIOPOLITAN HOTEL
02.2003 - Current
Hospitality Management - Technical Science -
Lebanese Institute of Science and Technology, Lebanon
01.2003 - 01.2006
Administrative Director
AL BAYAN SCHOOL
09.2002 - 06.2004
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