Frederick Adutwum
Dubai
Summary
Dynamic professional with a proven track record at Glico Life Insurance, excelling in customer service and complaint resolution. Skilled in transportation management and staff training, I enhance operational efficiency and foster strong client relationships. Committed to optimizing distribution networks while maintaining a calm demeanor in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Enoc LLC
07.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Administrative Assistant
SAC'S Language Center
09.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Executive
Glico Life Insurance
04.2020 - 02.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Certificate In Patient Care - CNA
CNA TRAINING INSTITUTE, Dubai
Dubai, UAE12.2023
WASSCE - General Arts
Ejisuman Senior High
Ejisu Kumasi 05.2017
Skills
- Transportation management
- Technical aptitude
- Distribution network optimization
- Staff training and development
Languages
English
Advanced (C1)
Asante - Twi
Advanced (C1)
Timeline
Customer Service Cashier
Enoc LLC
07.2022 - Current
Administrative Assistant
SAC'S Language Center
09.2021 - 06.2022
Customer Service Executive
Glico Life Insurance
04.2020 - 02.2021
Certificate In Patient Care - CNA
CNA TRAINING INSTITUTE, Dubai
WASSCE - General Arts
Ejisuman Senior High
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