Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Frederick  Korankye

Frederick Korankye

Abu Dhabi,UAE

Summary

Dedicated and detail-oriented IT Support Specialist with strong knowledge of networking, troubleshooting, and system administration. CCNA-certified with hands-on experience in configuring routers and switches, resolving technical isses, and providing end user support. proven ability to diagnose hardware/software problems and deliver effective solutions in fast paced environments.

Overview

1
1
Language
1
1
Certification
6
6
years of post-secondary education

Work history

Network support technician (Internship)

Carrefoure
Abu Dhabi, UAE
2024.02 - 2024.08

Assisted in daily operations at Carrefour Yas Mall.

Supported team members in providing excellent customer service.

  • Assisted the staffs when there is a network issues.
  • Increased network efficiency by performing regular system checks and updates.
  • Maintained high performance levels for network through troubleshooting and technical support.
  • Streamlined processes for improved work flow within the IT department.

Education

Higher National Diploma. - Automobile Engineering.

Accra Technical University.
Accra/ Ghana.
2014.09 - 2017.08

CCNA - Information Technology.

Time Training Center Abu Dhabi.
Abu Dhabi

High School Diploma - Automobile Engineering

Koforidua Tech. Inst.(Automobile Engineering) 2008-2011.
Koforidua/ Ghana
2008.05 - 2011.05

Skills

    Technical Skills

    Networking

  • TCP/IP, DNS, DHCP, VLANs Subnetting
  • Routing & Switching (Static, OSPF, RIP, EIGRP)
  • LAN/WAN configuration
  • Network troubleshooting & monitoring
  • Systems & Support

  • Windows 10/11 Administration
  • Printer & peripheral troubleshooting
  • Remote desktop support
  • Tools & Technologirs

  • Cisco Packet Tracer
  • Wireshark
  • service Desk/ Ticketing Systems
  • Basic Linux Commamds
  • Hardware installation & maintenance
  • Soft Skills

  • Excellent communication skills
  • Team collaboration
  • Time management
  • Customer-focused mindset

Languages

English
Upper intermediate

Certification

Cisco Certified Network Associate (CCNA)- Cisco.

Certification ID: CSCO 15081554.

Issued: February 8, 2026

Valid Until: February 8, 2029

Timeline

Network support technician (Internship)

Carrefoure
2024.02 - 2024.08

Higher National Diploma. - Automobile Engineering.

Accra Technical University.
2014.09 - 2017.08

High School Diploma - Automobile Engineering

Koforidua Tech. Inst.(Automobile Engineering) 2008-2011.
2008.05 - 2011.05

CCNA - Information Technology.

Time Training Center Abu Dhabi.
Frederick Korankye