Fredlamu Wamala

Maintained organized filing systems, allowing for quick retrieval of information when necessary.
Contributed to the successful completion of projects by coordinating tasks efficiently among various teams involved.
Ensured compliance with company policies and procedures through diligent monitoring and enforcement efforts.
Provided exceptional customer service to internal and external stakeholders, resolving issues promptly and professionally.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Established administrative work procedures to track staff's daily tasks.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed high call volume with exceptional professionalism and efficiency.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.

Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Boosted customer retention rates by providing exceptional service and building rapport with clients.
Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Monitored key performance indicators to ensure continuous improvement in service quality.