Summary
To achieve the highest level of professionalism and integrity in a bid to enhance growth in an organization. PERSONAL ATTRIBUTES A highly resourceful, confident and reliable with an in depth understanding of the hospitality industry possessing excellent communication & hospitality skills and proven ability to ensure that all customer's expectations are met during their experience and providing amazing hospitality to the guests. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. Have an approachable, cheerful and friendly personality and ability to ensure that a customer's experience is always relaxing and enjoyable. Now looking for a new and challenging position, one that will make best use of my existing skills, experience and further my personal development. Attentive Concierge with experience in hospitality and leisure service roles. Confident team player skilled in building positive relationships for productive working and customer environments. Multitasks and prioritises well to manage busy, varied workloads successfully.
Overview
14
14
years of professional experience
Work history
Guest Service Agent
CAESERS BLUE WATERS DUBAI
10.2018 - Current
- And Responsibilities
- Receiving and welcoming guests offering assistance when needed
- Assisting in restaurants and tour bookings
- Supervise valet parkers
- Escorting guests to respective rooms or restaurants
- Doing Physical checks in the rooms assisted by security staff
- Helping in updating guests profiles.
- Advised guests of hotel services to maximise experience enjoyment.
- Encouraged guests to complete satisfaction surveys to aid hotel improvements.
- Addressed questions and escalated issues complaints to management.
- Maintained tidy work area to support cleanliness and quality standards.
- Greeted guests warmly and professionally for positive first impressions.
Concierge Agent
MEYDAN HOTELS AND HOSPITALITY
01.2013 - 01.2018
- Welcoming guests with broad smile and assisting them with offloading and loading of their luggage upon arrival or departure time
- Provide information regarding the property and local area, services, offices, attractions, restaurants, etc
- Arrange transportation, taxis, Hotel cars, Shuttle bus and offer self parking to guests
- Arrange traffic flow at the Hotel entrance
- Ensuring Hotel entrance is clean and tidy
- Assisting Valet by packing guest cars in busy times
- Report incidents, injuries and unsafe conditions
- Deliver luggage, Newspapers ,Envelopes, Faxes etc
SECURITY OFFICER TRANGUARD
01.2010 - 01.2012
- Answered security calls and responded promptly to emergency, situations incidents or events
- Interacted with guests and hotel staff clearly via radio, telephone or written correspondence
- Utilized CCTV cameras to observe and identify acts of security breach
- Observed and conducted verification checks of all personnel entering and exiting premises
- Collaborated with all departments to ensure safety of assets and compliance to security rules and regulations
- Verified visitor and employee badges while on the premises
- Examined doors, windows, gates and other entrances for security
- Screened visitors and employees seeking entry after hours
- And exiting premises
- Collaborated with all departments to ensure safety of assets and compliance to security rules and regulations
- Verified visitor and employee badges while on the premises
- Examined doors, windows, gates and other entrances for security
- Screened visitors and employees seeking entry after hours.
Education
Certificate in Electrical Installation/Government Trade Test. TRAININGS First Aid, Fire and safety training, Customer Service -
2009
Kenya Certificate of Secondary Education - undefined
2003
Kenya Certificate of Primary Education - undefined
1999
Skills
- Guest experiences
- Guest accommodation
- Team supervision
Interests
Personal Trainer/Gym instructor course.
HOBBIES
, Doing Martial Arts.
Playing soccer
Doing gym.
Languages
English
Fluent
Timeline
Guest Service Agent - CAESERS BLUE WATERS DUBAI
10.2018 - Current
Concierge Agent - MEYDAN HOTELS AND HOSPITALITY
01.2013 - 01.2018
SECURITY OFFICER TRANGUARD -
01.2010 - 01.2012
- Certificate in Electrical Installation/Government Trade Test.
TRAININGS
First Aid, Fire and safety training,
Customer Service,
- Kenya Certificate of Secondary Education,
- Kenya Certificate of Primary Education,
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