Summary
Overview
Work history
Education
Skills
Timeline
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FREEDA FERNS

FREEDA FERNS

DUBAI,UAE

Summary

Experienced logistics professional with a comprehensive understanding of global logistics and international shipping. Demonstrates expertise in trade regulations compliance, risk analysis, and supply chain management. Skilled in transportation negotiation and logistics analytics, with proficiency in logistics software and third-party logistics operations. Committed to quality control adherence and enhancing shipping and receiving processes. Career goals include advancing strategic logistics management to optimise efficiency across international markets.

Experienced professional with focus on logistics coordination and supply chain management. Capable of streamlining operations and improving delivery times through strategic planning and resource management. Utilises strong analytical skills and attention to detail to ensure cost-effective and timely logistics solutions.

Overview

12
12
years of professional experience

Work history

Customer service representative Aid & Relief

CEVA Logistics
DUBAI, UAE
05.2015 - Current
  • Collaborated closely with suppliers fostering strong relationships, resulting in improved service levels.
  • Provided expert advice on logistics processes to clients, improving their understanding and satisfaction level.
  • Facilitated smooth business operations by liaising effectively between various departments within the organisation.
  • Improved customer satisfaction by promptly addressing and resolving logistical inquiries.
  • Handled complaints professionally, ensured high standard of customer service at all times.
  • Liaised with warehouse staff ensuring accurate and on-time deliveries.
  • Increased efficiency with meticulous planning and scheduling of transport resources.
  • Developed robust communication channels with customers ensuring seamless flow of information about product availability and delivery timelines.
  • Developed comprehensive reports providing valuable insights into the logistics operations.
  • Coordinated delivery schedules to meet customer requirements in a timely manner.
  • Tracked shipments meticulously ensuring timely updates to customers on their order status.
  • Managed day-to-day logistics operations for efficient supply chain management.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Customer service executive

Multiple Solutions Ltd
Mombasa, Kenya
04.2013 - 04.2015
  • Conducted thorough inspections of received goods, guaranteeing quality control.
  • Assisted in fleet management to ensure optimum utilisation of transport resources.
  • Maintained accurate records of incoming and outgoing shipments to prevent discrepancies.
  • Liaised with suppliers on delivery timelines, ensuring timely receipt of products.
  • Worked closely with sales team to understand customer requirements and preferences.
  • Managed urgent requests promptly, minimising disruptions to regular schedules.
  • Negotiated contracts with suppliers for cost-effective procurement of goods and services.
  • Generated logistics reports for analysis and decision-making.
  • Prepared logistics documentation, including shipping manifests and customs clearance forms.

Education

BBA - Management & Operations

Aries
Kenya

Skills

  • Custom regulations awareness
  • Trade regulations compliance
  • Risk analysis capability
  • Supply chain understanding
  • Transportation negotiation
  • Logistics analytics
  • Logistics software familiarity
  • Third-Party logistics experience
  • Global logistics understanding
  • Quality control adherence
  • International shipping knowledge
  • Shipping and receiving
  • Logistics management

Timeline

Customer service representative Aid & Relief

CEVA Logistics
05.2015 - Current

Customer service executive

Multiple Solutions Ltd
04.2013 - 04.2015

BBA - Management & Operations

Aries

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FREEDA FERNS