Freeda Avina Pinto
Dubai,UAE
Summary
Experienced Procurement and Contracts Manager with over 15 years of experience in strategic sourcing, contract management, tendering, supplier negotiation, and stakeholder engagement. Demonstrated success in both public and private sectors, including higher education, healthcare, and free zones. Skilled in aligning procurement strategies with organizational goals to drive efficiency and cost savings. Currently based in the UAE and relocating to Australia with full work rights under the Skilled Regional Visa (491).
Overview
22
22
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Manager – Procurement and Contracts
Mohammed Bin Rashid University of Medicine and Health Sciences, MBRU, 14, Dubai Healthcare
Dubai, United Arab Emirates
03.2016 - Current
- Led the university's procurement strategy, aligning purchasing activities with organizational goals and budgetary targets.
- Collaborated with Dubai’s First Integrated Academic Health System, playing a key role in developing and executing strategic procurement initiatives.
- Oversaw contract preparation, negotiation, and compliance for goods and services, ensuring adherence to regulatory and institutional standards.
- Streamlined tendering processes, increasing vendor engagement, and driving competitive sourcing outcomes.
- Achieved 20% cost savings through optimized supplier agreements and advanced spend analytics.
- Directed a team in policy development, supplier relationship management, and contract lifecycle oversight, contributing to operational efficiency and governance.
Executive – Operations (Procurement & Contracts)
TECOM Investments / Dubai Healthcare City (DHCC),
Dubai, United Arab Emirates
02.2011 - 03.2016
- Managed procurement operations for the healthcare zone, overseeing tender management and contract lifecycle.
- Initiated and negotiated contracts, including NDAs, LOIs, and service agreements.
- Developed sourcing strategies to align with business needs and project timelines.
- Coordinated cross-functional communication among procurement, project management, and finance teams.
- Ensured quality and consistency of tender documents, issuing tenders, and evaluating quotations.
- Finalized contracts after thorough analysis of terms and conditions.
- Participated in dispute resolution with vendors regarding payment issues, enforcing compliance with terms.
Administration & Technical Coordinator
TECOM Investments, Dubai, UAE
DUBAI, United Arab Emirates
05.2008 - 02.2011
- Provided administrative support to executive leadership and guided new employees on organizational structure.
- Established office systems and workflows, coordinated meetings and appointments with internal and external stakeholders.
- Ensured quality compliance and contributed to the development of the Quality Management System.
Customer service agent (station coordinator)
Virgin Atlantic Airlines (Al Sharaf Group)
Dubai, UAE
05.2006 - 04.2008
- Provided front-line customer service and managed flight reservations, rebooking, and cancellations.
- Supported flight operations at Dubai Airport, handled check-ins, boarding, and baggage coordination.
- Escorted VIP passengers and those with special needs.
- Maintained baggage logs and coordinated with ground handlers for timely delivery.
- Supervised and coordinated the activities of customer service representatives engaged in handling service orders and telephone complaints of customers
- Provided commissary provisioning for all flights; and assisted flight crew members to ensure a safe and reliable operation
- Generated flight reservations using airline's computer system and issued airline tickets and boarding passes
- Escorted VIP passengers and special needs customers, all in a prompt and friendly manner
- Logged and stored baggage left over from flights
- Maintained log of all unclaimed baggage and overseen other customer related functions as assigned such as cleaning of aircraft as needed
- Worked as a member of team to accomplish timely passenger check-in at ticket counters, and departure and arrival gates
- Conducted ground security screenings, and other related duties
- Worked with contracted ground handlers to ensure the timely delivery of passenger baggage
- Performed boarding announcements, handling standby passengers, monitoring jet way doors during deplaning and enplaning.
Officer Reservation and Telesales
Air Sahara
Bangalore, India
10.2003 - 01.2006
- Delivered telesales and reservation support while managing customer inquiries and corporate barter bookings.
- Maintained accurate database administration to enhance operational efficiency.
- Achieved targets by regularly monitoring queues and updates.
- Fostered strong relationships with customers regarding booking issues.
- Ensured adherence to airline procedures for ticketing and seat allocation.
- Responded promptly to emergencies, employing established protocols for effective resolution.
Education
Bachelor of Arts (B.A) -
Mangalore University
India 04.2001 - 06.2003
Diploma - Diploma in Computer Application (MS-office, Tally)
MICE, Karnataka
India 04.2001 - 02.2000
Skills
- Strategic procurement and sourcing
- Contract negotiation and management
- Vendor management and tendering
- ERP systems expertise
- Stakeholder engagement
- Policy development and compliance
- Budgeting and cost optimization
- Team leadership and development
Languages
English
Fluent
Accomplishments
- Received the ‘BEST TEAM PLAYER' Award for the First quarter in 2010 (DHCC)
- Received ‘Best Customer Service Project'- Green Brunch Series in 2010 (DHCC)
- Published Medical Tourism Book - Patients Beyond Borders Dubai Healthcare City Edition
(Team involved: Freeda Pinto, Saba Khan, Fatma Al Sharaf)
Brief about the book- Patients Beyond Borders Dubai Healthcare City Edition' is an outcome of extensive research and a series of interviews with patients, practitioners, administrators, and policy makers in the healthcare sector. It also involved an extensive analysis of safety records, accreditations, success rates, and consumer trends.
Certification
Certified in 2024
- Certified International Procurement Manager (CIPM)- The International Federation of Purchasing & Supply Management
- Certified International Procurement Professional (CIPP)- from the International Federation of Purchasing & Supply Management
Certified in 2019
- Certified Professional Purchasing Manager (CPPM) - from the American Purchasing Society, USA
- Certified Purchasing Professional (CPP) - from the American Purchasing Society, USA
- Diploma in Procurement & Supply (Level 4) (pursuing) - from the Chartered Institute of Procurement & Supply
Timeline
Manager – Procurement and Contracts
Mohammed Bin Rashid University of Medicine and Health Sciences, MBRU, 14, Dubai Healthcare
03.2016 - Current
Executive – Operations (Procurement & Contracts)
TECOM Investments / Dubai Healthcare City (DHCC),
02.2011 - 03.2016
Administration & Technical Coordinator
TECOM Investments, Dubai, UAE
05.2008 - 02.2011
Customer service agent (station coordinator)
Virgin Atlantic Airlines (Al Sharaf Group)
05.2006 - 04.2008
Officer Reservation and Telesales
Air Sahara
10.2003 - 01.2006
Bachelor of Arts (B.A) -
Mangalore University
04.2001 - 06.2003
Diploma - Diploma in Computer Application (MS-office, Tally)
MICE, Karnataka
04.2001 - 02.2000
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