Freena Michael

• Managing logistics functions of Customer Service, Pricing, Operations, warehouse, 3PL, Transportation & Customs department.

• Lead and develop a highly professional team to maximize effectiveness and agility.

• SOP Creations, Business Meetups, Conference, Analyzing Market Potentials and developing improved Marketing strategies.

• Involved in Establishing Alliances, Business Networks, Joint Ventures, Lines and to improve company's products, advanced solutions, and to build strong relationship carrying company growth & brand.

• Offering Solutions to any business Challenges, Trade Activities, to routine assignments.

• Setting Employees Short- & Long-term objectives, Goals, Performance reviews, Reports.

• Attending Board meetings, Core Decisions forming, setup Logistics key performance Indicators to team.

• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

• Ensuring overall customer satisfaction and maintaining high levels of quality in services rendered.

• Conduct Daily Briefing, Weekly Performance reviews, One on One, Reporting and structure creation.

•Managing and Conducting Weekly Meetings, monitoring on their Daily, weekly, and monthly Operational performance, reports to determine the group performance

• Develop products under AIR, SEA, LAND, Projects, Customs Clearance and warehousing 3PL solutions.

• Presenting weekly Management meeting demonstrating department performance and statistics overview.

• Engaged in Group events, Exhibitions, Surveys, Seminars representing company brands.

• Supervise operations and ensure all Sea/Air/Land freight imports/exports are executed on time

• Perform and support daily management of departmental duties.

• Assign work to the team as required to support the workflow and daily metrics

• Preparing professional Ocean , Air & Land rate quotes & proposal

• Resolve all shipment related issues in the department.

• Monitors the daily operational transactions.

• Managing pricing and costing analysis

• Follow up and solve process-related issues, as and when required

• Oversee operations and Coordinate with the team on the execution of all local/international export/ import shipment bookings with shipping lines, NVOCC and Co-loaders/ overseas agents.

• Work directly with shipping liners, NVOCC and Co-loaders, to negotiate pricing and secure rates.

• Plan and organize the arrangements of the shipment's pickup and delivery.

• Plan and schedule best service and routing for shipping of goods to ensure timely arrival.

• Resolve all shipment related issues in the department.

• Process Bill of Entry (Mirsal II) for local, statistical & Free Zone shipments for AIR & SEA.

• Handling export shipments like Cross stuffing, Transshipment, Car shipments, Status Change,Re-Export, Personal Effects, DG, LC shipments and processing BOE for all.

• Train and monitor the department assistants duties/responsibilities

• Co-ordination with overseas agents and local customers throughout the shipment Process.

• Coordinating with transportation manager and drivers for all shipment pickup and delivery, giving instructions to them as per the requirements of customers/overseas agents.

• Coordinating with warehouse team for offloading/loading and storing shipments, giving proper instructions/train them as per the requirements of customers/overseas agents.

• Coordination with sales team for shipment requirements.

• Preparing reports and sending to operations manager.

• Follow up POD's and update in the system, close files. accurately/completely and submit to the accounts department for file closing.

• Other duties as assigned and required from management.

• Oversee the operations of Sea Export Shipments (FCL and LCL)

• Assign and review the work of the all sea export shipments

• Plan and organize the Shipment's pickup and delivery arrangements

• Verification of all sea export documentation at the time of shipment preparation.

• Train new employees in the department about department duties and responsibilities.

• Working closely with operation manager in relation to all sea export shipment needs and guidelines.

• Preparing monthly reports for sea export shipments and updating to the management.

• Checking on the export files closing accurately and completely.

• Resolve work-related issues in sea export shipments.

• Ensure the smooth operation of the sea export depart works/shipments.

• Making customers more successful by providing high quality service •

• Enhancing team to shape the direction towards one goal

•Handling enquiries from both overseas agents and branch offices with regards to exports, import, cross trade logistics; responding to the customer requirement

• Identifying scope of work for the company in accordance with Incoterms such as EXW, FOB, DAP, DDP etc

• Delegating responsibilities to respective Overseas Agents/Branch Offices to execute shipments

• Requesting for quotes from overseas agents, Shipping lines, and branch offices and quoting customers after ensuring ample profit

• Preparation & Releasing of MBL/HBL & MAWB/HAWB

• Execute shipments with the cooperation of team once business is confirmed, Track the same and update the beneficiary until scope of work is fulfilled.