Frenaz Udachia
Dubai,UAE
Summary
Accomplished professional with expertise in office administration, executive support and a strong focus on customer orientation. Demonstrates exceptional leadership and team management skills, effectively driving performance management and decision making. Proficient in Microsoft Office, with a proven ability to manage time efficiently and communicate effectively. Committed to critical operational planning and adaptability, aiming to leverage these skills towards achieving organisational excellence.
Overview
19
19
years of professional experience
8078
8078
years of post-secondary education
Work history
Team Lead-Customer Engagement-Contact Center
U.S.CONSULATE GENERAL
Dubai
06.2013 - 08.2025
- Spearheaded customer engagement as primary contact for Technical inquiries.
- Supervised team of Contact - Center Representatives, ensuring effective technical support across all channels.
- Conducted weekly team meetings to review performance and handle escalated customer issues.
- Orchestrated scheduling logistics for meetings and technical configurations.
- Works in customer centric environment providing all USDH and LES staff with IT related information, manages flow of new USDH checking procedure & assist with organizing necessary appointments with Mission's Diplomatic Technology Office.
- Logs tickets, monitors and assigns Service orders in order of their priority matrix to ensure all urgent requirements for troubleshooting are met in timely manner.
- Managed procurement process for telecommunication devices, ensuring timely inventory replenishment.
- Section time keeping duties.
- Streamlined communication with OMS regarding phone inventory needs and guided new staff onboarding.
- Utilised B2B systems to generate work orders and oversee SIM account management.
- Maintained meticulous inventory control for cell phones and served as primary contact with ISPs.
Office Administrator / Personal Assistant
KNOWLEDGE QUOTIENT FZ LLC
Dubai
10.2011 - 05.2013
- Efficiently manage over 50 incoming calls, providing comprehensive information on products and services.
- Deliver full administrative and secretarial support to Directors, including typing, memo creation, meeting coordination, and travel arrangements.
- Serve as pivotal admin executive and customer service representative, addressing client inquiries and offering product details.
- Oversee student registration process,increased leads, maintain meticulous records, and handle filing duties.
- Accurately input student details into database and engage with parents for various communications.
- Provide administrative support by typing letters and crafting exam papers for monthly student assessments.
- Generate monthly progress reports for students based on teacher evaluations and grades.
- Monitor teacher attendance and manage separate records for morning and evening student sessions.
- Handle accounting tasks, maintain petty cash, process fee payments, issue receipts, and record transactions.
- Ensure safe daily cash handover to Managing Director.
- Coordinate employee insurance requirements by liaising with insurance providers.
- Represent company in processing Visa and labor card applications for staff, including online submissions and document management.
Receptionist / Administrative Assistant
UNION PROPERTIES PJSC
Dubai
05.2006 - 05.2010
- Expertly supported Chief Marketing Officer (CMO) with meeting coordination and document preparation.
- Played key role in website revamp project, enhancing company's online presence.
- Handled busy switchboard with calls over 200 per day.
- Managed administrative tasks, ensuring seamless operations across staff support functions.
- Processed purchase requisitions, estimates, and invoices, ensuring timely payments.
- Delivered exceptional customer service, adeptly handling high-volume switchboard and call routing.
- Greeted visitors with professionalism and courtesy, ensuring welcoming environment.
- Efficiently managed corporate communications, including faxes and emails, directing them to appropriate parties.
- Maintained organized filing system, ensuring easy access to company records.
- Liaised with postal authorities to guarantee consistent supply of postal materials.
- Kept meticulous records of incoming and outgoing couriers and posts, ensuring accountability.
- Sorted and distributed incoming mail to respective departments, streamlining internal processes.
- Conducted monthly verifications of courier bills for finance department.
Education
Leadership Skills - LEADERSHIP COURSE FOR SUPERVISORS
Foreign Service Institute
Dubai05.2025
ILMS Asset Management - INVENTORY MANAGEMENT
Foreign Service Institute
Dubai02.2025
Reiki Healing Level 1 - PERSONAL HEALING -REIKI
Cosmic Rythm
Dubai06.2022
Bachelor of Commerce - Accountancy and Economics
University Of South Gujarat
04.2004
Skills
- Office Administration
- Customer Orientation
- Performance Management
- Decision Making
- Leadership
- Team Management
- Critical Operational
- Planning & Adaptability
- Time Management
- Effective Communication
- Microsoft Office Proficiency
- Scheduling Meetings
- Filing And Data Archiving
- Written And Verbal Communication
- People Skills
- Clear Communication
Languages
English
Hindi
Gujarati
Timeline
Team Lead-Customer Engagement-Contact Center
U.S.CONSULATE GENERAL
06.2013 - 08.2025
Office Administrator / Personal Assistant
KNOWLEDGE QUOTIENT FZ LLC
10.2011 - 05.2013
Receptionist / Administrative Assistant
UNION PROPERTIES PJSC
05.2006 - 05.2010
Leadership Skills - LEADERSHIP COURSE FOR SUPERVISORS
Foreign Service Institute
ILMS Asset Management - INVENTORY MANAGEMENT
Foreign Service Institute
Reiki Healing Level 1 - PERSONAL HEALING -REIKI
Cosmic Rythm
Bachelor of Commerce - Accountancy and Economics
University Of South Gujarat
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