FRIDAH SHIKHULE
DUBAI,United Arab Emirates
Summary
Dedicated professional with a strong customer service orientation, adept at building customer loyalty through tactful negotiation and problem-solving. Demonstrates exceptional written communication skills, ensuring clear and effective interactions. Committed to leveraging these competencies to enhance customer satisfaction and drive business success.
Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in [Desired Position] role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer service representative
TRANSGURD
Dubai, UAE
01.2022 - Current
Managed high volume of inbound calls for over 50 quick resolution of customer issues.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Maintained excellent client satisfaction by providing in-depth support.
- Listened actively to over 10 Customers offer accurate information and best solution to their needs
Security officer
shikhulefridah24@gmail.com
Dubai
10.2019 - 12.2021
- Supervised over 40 visitor sign-in process meticulously; ensured accurate record keeping.
- Upheld strict access controls for ensuring building security.
- Operated metal detectors and x-ray machines 100% proficiently for preventing contraband entry into premises.
- Wrote detailed incident reports over10, facilitating ongoing improvements in security protocols
- Coordinated with other officers on shift changes smoothly and effectively.
Education
High School Diploma - High School Certificate
BELL HOUSE ACADEMY
Kenya 01.2007 - 11.2010
Skills
- Strong written communication
- Tactful negotiation
- Problem-solving
- Customer loyalty building
- Strong customer service orientation
- Time-Management prowess
- Familiarity with company policies
Languages
English
Advanced (C1)
Swahili
Fluent
Affiliations
- traveling
- music
- exercise
Timeline
Customer service representative
TRANSGURD
01.2022 - Current
Security officer
shikhulefridah24@gmail.com
10.2019 - 12.2021
High School Diploma - High School Certificate
BELL HOUSE ACADEMY
01.2007 - 11.2010
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