FRIDAY ANI
Dubai
Summary
Seeking waiter position in a challenging environment, contributing enthusiasm, dedication, responsibility, and good work ethic combined with a desire to utilize my customer service skills obtained through experience as a waiter.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Waiter
Pullman Dubai Jumeirah Lake Towers
01.2021 - Current
- Company Overview: (Accor Group)
- Welcoming and seating guests
- Taking guest orders
- Communicating the guest orders effectively to the kitchen and in addition memorizing the menu and offering recommendations to upsell appetizers, desserts or drinks
- Ensure and take notes of the guest allergens if any
- Ensure to abide to the company brand standards and as well meeting the guests needs and satisfaction
- Friendly attitude with all colleagues
- Punching orders and charging accordingly by cash or credit card
- Ensure order delivery to the table in a timely manner
- Ensure quantity, quality and accuracy of order
- Set up food stations and tables as directed
- Clean tables and ensure that they are bussed appropriately
- (Accor Group)
Waiter
Holiday Inn Express Dubai Airport
01.2017 - 01.2021
- Company Overview: (Intercontinental Hotel Group)
- Greets guest and present them with the menu
- Inform guests about the special items for the day and menu changes if any
- Suggest Food and beverages to the guest and also try to up-sell
- Take food and beverage orders from the guest on the order taking pads or on the handheld point of sale (POS) system
- Obtaining revenues, issuing receipts, accepting payments and returning the change
- Performing basic cleaning tasks as needed or directed by the supervisor
- Filling in for absent staff as required
- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food
- E.g
- No garlic, less spicy, without eggs, e.t.c
- Communicate to the guest and provide assistance with their queries
- Coordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction
- Serve food and beverage to the guest as per the course of order
- Observes guest and ensure their satisfaction with the food and service
- (Intercontinental Hotel Group)
Waiter
IKEJA AIRPORT HOTEL
01.2010 - 01.2016
- Company Overview: (Lagos Nigeria)
- Welcome customers as they arrive and ask for seating preferences
- Seat customers and offer welcome drinks and menu
- Take food and beverage orders and communicate to the kitchen
- Ensure order delivery to the table in a timely manner
- Ensure quantity, quality and accuracy of order
- Set up food stations and tables as directed
- Clean tables and ensure that they are bused appropriately
- Mix and serve drinks as directed
- (Lagos Nigeria)
Education
National Diploma - Business Administration
Osun State Polytechnic Osun
Osun,Nigeria 06.2007
Nigeria Certificate of Secondary Education - Fine Arts
Ikeja Grammer School Oshodi Lagos State
Lagos,Nigeria 11.2003
Skills
- Problem Solving
- Adaptability
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
- Environmental Cleanup
- Word Processing
- MS Office
- Body Language Training
- True Hospitality
- Fire Safety and First Aid Training
Accomplishments
- Employee of the Month, 11/01/18
Personal Information
- Passport Number: A06056787
- Marital Status: Married
- Visa Status: Employment Visa
Certification
Diploma in Marketing
Languages
English
Advanced (C1)
Yoruba,Igbo
Advanced (C1)
Timeline
Waiter
Pullman Dubai Jumeirah Lake Towers
01.2021 - Current
Waiter
Holiday Inn Express Dubai Airport
01.2017 - 01.2021
Waiter
IKEJA AIRPORT HOTEL
01.2010 - 01.2016
National Diploma - Business Administration
Osun State Polytechnic Osun
Nigeria Certificate of Secondary Education - Fine Arts
Ikeja Grammer School Oshodi Lagos State
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