FRIDTH NDONUE NDITANGWA
Dubai
Summary
Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales.
Overview
6
6
years of professional experience
Work History
Administrative supervisor
Kwasi Boakye Technical Services
Dubai
08.2023 - Current
- Instituted and built dynamic team of astute and successful administrative professionals to help support all corporate growth and productivity objectives.
- Monitored and controlled office inventory to guarantee adequate supply levels, timely product ordering and efficient management of company resources.
- Attended meetings and maintained files of notes taken during meetings.
- Implemented and enforced robust filing systems for quick, accurate document retrieval.
- Streamlined office workflows for enhanced productivity.
- Developed budget recommendations for operating expenditures.
- Coordinated staff schedules, optimising resource allocation and improving operational capacity.
- Managed and resolved employee queries and concerns to create positive workplace culture.
- Facilitated smooth and adequate flow of information within company to expedite other business operations.
- Led and guided administrative staff, fostering culture of continuous improvement.
- Audited office supplies to minimise waste and control expenditures.
Sales executive
IKEA
Dubai
12.2020 - 06.2023
- Maintained contact with customers throughout sales and pre-delivery process.
- Analysed industry and competitor trends to enhance sales strategy.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Managed client relationships from early stages of sales process through to post-sales
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Established and maintained positive, profitable client relationships through superb communication.
Sales and customer service representative
ADIDAS DUBAI MALL
Dubai
03.2018 - 06.2020
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved or escalated customer issues for high levels of satisfaction.
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
Education
Bachelor of Business Administration - Management
University of Yaounde 2
Yaounde, Cameroon 10/2012 - 11/2015
Skills
- Customer relations
- Stockroom procedures
- POS systems
- Report generation
- High-value project management
- Quality Control
- Multilingual
- Public relations
- Marketing
- Programme development
- Social media marketing
- Shipping and receiving
- Stock management
Languages
English
Native
French
Native
Timeline
Administrative supervisor
Kwasi Boakye Technical Services
08.2023 - Current
Sales executive
IKEA
12.2020 - 06.2023
Sales and customer service representative
ADIDAS DUBAI MALL
03.2018 - 06.2020
Bachelor of Business Administration - Management
University of Yaounde 2
10/2012 - 11/2015
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