KAREN NARAG
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
16
16
years of professional experience
Work History
FM24 Helpdesk agent
Mace Group LLC
07.2022 - 04.2024
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Informed clients of policies and procedures.
Project Administrators
Mace Macro International Limited
05.2021 - 06.2022
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Admin Receptionist
SM Productions Events LLC
07.2018 - 04.2021
Admin Receptionist
Interservice International Dubai Ltd
07.2018 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Medical Sales Representative
New Marketlink Pharmaceutical
05.2008 - 03.2014
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Coordinated with internal teams such as marketing, research and development, and regulatory affairs to provide accurate information to clients regarding products'' specifications, pricing, availability, etc.
Ticket Agent
GD Travel Agency
12.2008 - 03.2011
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Education
Bachelor of Science - Hotel And Restaurant Management
International School of Asia And Pacific
2008
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Organizational Skills
Languages
Filipino and English
Citizenship
Filipino
Visastatus
UAE Resident
Personal Information
- Gender: Female
- Marital Status: Single
- Religion: Christian
References
Available upon request
Timeline
FM24 Helpdesk agent
Mace Group LLC
07.2022 - 04.2024
Project Administrators
Mace Macro International Limited
05.2021 - 06.2022
Admin Receptionist
SM Productions Events LLC
07.2018 - 04.2021
Admin Receptionist
Interservice International Dubai Ltd
07.2018 - 04.2021
Ticket Agent
GD Travel Agency
12.2008 - 03.2011
Medical Sales Representative
New Marketlink Pharmaceutical
05.2008 - 03.2014
Bachelor of Science - Hotel And Restaurant Management
International School of Asia And Pacific
Similar Profiles
MOHAMED ASHRAF SAYEDMOHAMED ASHRAF SAYED
Cost Manager at MACE EGYPT - LLC PART OF MACE GROUPCost Manager at MACE EGYPT - LLC PART OF MACE GROUP
Jonah PastiroffJonah Pastiroff
Landscaper at Mace Landscape GroupLandscaper at Mace Landscape Group
Sukruth M RaoSukruth M Rao
Assistant Planning Manager at Mace GroupAssistant Planning Manager at Mace Group