Froyd Joy Dias
Dubai
Summary
A self-motivated professional with a Master's degree in finance looking for a secure, responsible career opportunity to utilize my skills and experience while contributing significantly to the company's success.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
CWT SML LOGISTICS LLC
Dubai , UAE
2023.02 - Current
- Managed all types of Inbound and Outbound shipments from all the regions.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Hands-on International shipping, customs clearance documentation, and UAE Customs Procedures.
- Identified service issues and contributed ideas to improve quality-of-service levels.
- Monthly Billing and reporting.
SENIOR ASSOSIATE
Global Value add Inc, Udupi
Udupi , India
2018.11 - 2023.01
- Processing US payrolls, Weekly,Biweekly, semi- monthly,Monthly,Quarterly and yearly, etc
- US Internal revenue service and various states tax
- Notice representation
- Monthly review of Suspicious Transactions and reporting fraudulent transactions if any as and when required
- Filing Monthly, quarterly and yearly taxes for federal and state departments
- Generating W2 for the employees and 1099 NEC for contractors
- Since this was B to C process, we had to interact with our clients, raise invoices for our service and we also interacted with the IRS ,EFTPS and revenue, unemployment department of various states in the US.
Education
MBA - FINANCEMANAGEMENT
Sikkim Manipal University
2020
PG DIPLOMA - FIRE ANDSAFETY ENGINEERING
Mangalore Institute Of Fire & Safety Engineering
India 2001.04 - /2017
BACHELOR OF COMMERCE - undefined
Dr.NSAM Fist Grade College
2015
Skills
- MS-Office
- Payroll relief
- Communication
- Learning/adaptability
- Teamwork
- Creativity
- Customer relations
- Data entry
Languages
English
Native
Hindi
Native
Kannada
Native
Konkani
Native
Tulu
Native
Hobbies
Playing cricket, volleyball, and swimming.
Timeline
Customer Service Assistant
CWT SML LOGISTICS LLC
2023.02 - Current
SENIOR ASSOSIATE
Global Value add Inc, Udupi
2018.11 - 2023.01
PG DIPLOMA - FIRE ANDSAFETY ENGINEERING
Mangalore Institute Of Fire & Safety Engineering
2001.04 - /2017
MBA - FINANCEMANAGEMENT
Sikkim Manipal University
BACHELOR OF COMMERCE - undefined
Dr.NSAM Fist Grade College
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