Fuaad Yahya
Dubai
Summary
Dynamic Customer Service Executive with a proven track record at Indoguna Dubai LLC, enhancing productivity and revenue through efficient task prioritization and resource allocation. Skilled in CRM and SAP, with exceptional abilities in customer communication and issue resolution. Spearheaded sales process streamlining and customer satisfaction initiatives, significantly improving team performance and customer engagement. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Coordinator
Indoguna Dubai LLC
06.2023 - Current
- Present, Promote and sell products/service using solid arguments to existing and prospective customers,
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Informed customers of upcoming promotions and deals to boost sales.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Developed and updated databases to handle customer data.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Good organizational and time management abilities.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Education
BBA - Business Administration
09.2022
- Winner of All Kerala Best Manager Award conducted by Global Institute Of Integral Management Studies, Kochi.
Skills
- Customer Communication
- MS Excel
- Data Entry
- CRM
- SAP HANA
- SAP MM Module
- Issue Resolution
- Report Generation
Certification
Employee Of the Month - Indoguna Dubai, March 2024
Awarded in recognition of the outstanding dedication, hard work and best in class service to Indoguna Dubai LLC.
Course certificate : SAP (Material Management), October 2022
Attended and completed the SAP power user course for the Material Management Module.
All Kerala Best Manager Award : GIIMS, June 2022
Represented the University for the All Kerala Best Manager Programme conducted by Global Institute of Integral Management Studies.
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
Sales Coordinator - Indoguna Dubai LLC
06.2023 - Current
Pondicherry University - BBA, Business Administration
Employee Of the Month - Indoguna Dubai, March 2024
Awarded in recognition of the outstanding dedication, hard work and best in class service to Indoguna Dubai LLC.
Course certificate : SAP (Material Management), October 2022
Attended and completed the SAP power user course for the Material Management Module.
All Kerala Best Manager Award : GIIMS, June 2022
Represented the University for the All Kerala Best Manager Programme conducted by Global Institute of Integral Management Studies.
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