Fuad Albsharat

Responsible for generating and developing sales, providing sales consultations and maximizing profitable growth. The job holder will maximise sales through diligently responding to sales leads, developing a healthy sales pipeline, scope new business areas, provide up to date advice on products and services, develop lead channels, develop strategic partners, build their network and commit to achievement of monthly sales targets.

- Handling guest complaints and ensure guest satisfied with their stay. - Keep track of monthly, quarterly and yearly goals. - Overseeing the smooth running of daily operations, such as check-in and check-out processes, and ensuring that all operational procedures are followed. - Monitor and guide front desk team while performing their duty. - Meet all VIPs and ensure exceptional arrival experience. - Monitor guest satisfaction reports and implement action plans to improve the results. - Conduct training and prepare development plans for the team. - Be fully aware of emergency procedure (i.e in case of fire) defined in in the Emergency Evacuation Operations Plan and able to handle such situations. - Liaise closely with Night Audit regarding balancing the day's revenue and the close –day procedure. - Check the Rate Discrepancy Report ensuring that all rate codes, discount, market segments, source and channel codes as well as packages are correctly entered in Opera. - Record any major incidents and important information in the Duty Manager's logbook. - Sign Rebates and Paid-outs for the cashiers ensuring that sufficient justification and back-up has been provided.

- Assigning rooms for next day’s arrival. - Coordinate Guest's requests for special services with the concern department. - Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day use rooms. - Manage Guest requests, inquiries, and complaints promptly and completely. - Handle guest complains and make sure guests are satisfied.

- Perform Check ins and check out and upsell the guests to the next category of their booking. - Update guest preferences and guest feedback in Profile Notes. -Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.

- Register and process check in for all arrivals. - Managed guest checkouts efficiently and professionally. - Update guest information into the system after a complete check –in. - Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guest's departure. - Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all time. - Handle safe deposit boxes in accordance with policies and procedures.

- Answering incoming calls within 3 rings. - Direct call to guest rooms, staff, or departments through the switchboard. - Receives guest message and deliver the same to the guest. - Logs all wake-up call requests and perform wake-up call service. - Provide information about hotel services to guest.

1- Telephone Operator - Provide a warm, helpful and informative service over the phone. - Contribute to creating an excellent experience to all guests. - Handle all guest requests in a professional and timely manner. 2- CID - Check in and check out all the guests in the CID system, respecting the local government requirement, in order to avoid any penalties. - Monitor and correct any discrepancy shown by the PMS and CID system reconciliation. - Maintain a structured filing system, as per CID and audit procedures requirements. 3- Order Taker - Answering the phone within 3 rings. - Take orders for guests - Give the approximate time of delivery for the order.