Fuh Gilly Ngwafang
Dubai,United Arab Emirates
Summary
Personable Head Waiter with talent for creating memorable dining experiences and knack for managing high-performing teams. Excelled in improving customer satisfaction through attentive service and seamless coordination of large events. Enhanced operational efficiency by streamlining processes and training staff, resulting in smoother and more enjoyable dining atmosphere.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Head Waiter
Miss Lilly's Restaurants And Bar
Dubai, U.A.E
09.2023 - Current
- Conducted inventory checks for smooth operation of the restaurant.
- Assisted in menu development for improved guest satisfaction.
- Ensured compliance with health and safety regulations within the restaurant premises.
- Trained new staff members, promoting consistent service standards across the team.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
Senior waiter
The Train Beach Club
Dubai, U.A.E
09.2021 - 06.2023
- Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
- Contributed positively to team morale by maintaining a supportive attitude towards colleagues on shift.
- Facilitated special requests from customers, improving overall satisfaction rate.
- Fostered positive relationships with customers through attentive service, enhancing their dining experience.
- Trained junior waitstaff, leading to increased team performance.
Waiter
The Surf café
Dubai, U.A.E
06.2019 - 08.2021
- Upheld health and safety standards by regularly sanitizing hands and work areas.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Completed side duties such as refilling condiments, contributing to organized workplace.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
Education
High School Diploma - Business Management
University
Cameroon Buea 09.2011 - 12.2015
Skills
- Menu knowledgeability
- Food service procedures
- High-Volume dining experience
- Table organisation
- Cash handling
- Customer Service
- Sales techniques
- Product knowledge
Languages
English And French
Fluent
Timeline
Head Waiter
Miss Lilly's Restaurants And Bar
09.2023 - Current
Senior waiter
The Train Beach Club
09.2021 - 06.2023
Waiter
The Surf café
06.2019 - 08.2021
High School Diploma - Business Management
University
09.2011 - 12.2015
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