Hi, I’m
FUNMI ODUNFA
Logistics Officer
Dubai,UAE
Summary
Dedicated professional highly skilled in transportation flow management. Customer-focused and eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
9
years of professional experience
4
years of post-secondary education
Work History
CityMailDubai, UAE
Logistics Officer
03.2021 - Current
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed functional areas of logistics.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Developed logistical checklists to guide activities support.
- Provided support to commander and executive staff members.
- Managed logistics assets for timely and cost-effective delivery of documents to clients.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Havana Hotel RestaurantLagos, Nigeria
Restaurant Hostess
06.2017 - 03.2020
Job overview
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Reported problematic guests to management to foster safe and pleasant environment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lagos State GovernmentLagos, Nigeria
Office Clerk
01.2015 - 03.2017
Job overview
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Education
The Polytechnic IbadanOyo State, Nigeria
Higher National Diploma from Public Administration
10.2013 - 11.2015
The Polytechnic IbadanOyo State, Nigeria
National Diploma from Public Administration
01.2010 - 04.2012
Skills
Customer Service & RetentionEffective communicator with a highly professional attitude, great organizational skills, strong attention to accuracy and detail, and well-developed teamwork abilities
Service and supply support
Logistics Management
Front-of-house display creation
Performance improvement
Reservation coordination
Menu memorization
Dining area maintenance
Hospitality service expertise
Compliance standards
Timeline
Logistics Officer
CityMail
03.2021 - Current
Restaurant Hostess
Havana Hotel Restaurant
06.2017 - 03.2020
Office Clerk
Lagos State Government
01.2015 - 03.2017
The Polytechnic Ibadan
Higher National Diploma from Public Administration
10.2013 - 11.2015
The Polytechnic Ibadan
National Diploma from Public Administration
01.2010 - 04.2012