Funmilola Akanbi

Experienced Customer Service Representative fluent in English Language.

Professional Employee dedicated to providing excellent service to current and new customers.

Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

• Customer service skills-Alison

• HTML -Sololearn app

Certified nurse assistant- Newton training centre

My customer service skills taught me the basics of good customer service by breaking down how to anticipate people's expectations to serve your customer base better. it targets key social and professional skills that can set you apart from others by focusing on customers and their needs.

It focuses on modern telephone etiquette by examining each stage of working with customers over the phone and explain how to handle the complaints professionally to ensure that everyone involved is satisfied.

Finally,it explore various ways to deal with stress effectively. As a customer service professional,there might be some work related stress and learning to handle it professionally and gracefully is key to success.