Furi Sherpa
Abu Dhabi
Summary
Retail professional with over 10 years of international experience in customer service and team leadership. Proven track record in enhancing store operations and maintaining high visual standards. Expertise in coaching teams to deliver exceptional service and create positive shopping experiences.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Bodhiz Inn
Kathmandu
08.2022 - 05.2025
- Oversaw daily operations to ensure smooth, efficient service and uphold company values.
- Supervised the front office team, coordinated schedules, and supported staff development.
- Handled guest feedback with care, turning challenges into positive experiences.
- Maintained clear communication between departments to ensure guest satisfaction.
- Managed maintenance issues and ensured proper staffing and resource availability.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
Team Leader
Qatar Duty Free
Doha
03.2015 - 07.2020
- Led a diverse sales team in a fast-paced retail environment at Hamad International Airport.
- Monitored sales performance and developed strategies to meet and exceed targets.
- Monitored team performance and provided constructive feedback for improvement.
- Handled customer concerns calmly and effectively, ensuring a premium shopping experience.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Prepared daily sales reports and briefed management on store performance.
- Coordinated daily operations to ensure efficient workflow and task completion.
- Trained new staff on company policies and customer engagement strategies.
Sales Assistant
Qatar Duty Free
Doha
10.2013 - 03.2015
- Delivered friendly, personalized service to every customer on the shop floor.
- Operated the POS systems efficiently, and ensured accurate transactions.
- Tally the money in the cash till during the beginning and end of the shifts.
- Assisted with merchandising and inventory checks to maintain a well-presented store.
- Ensured all stocks are laid out and displayed in order to attract customers.
- Supported supervisors with store operations and promotional displays.
Team Member (Customer Service)
Pret A Manger
London
11.2007 - 03.2010
- Greeted and served customers with a positive attitude, and genuine enthusiasm.
- Assisted customers in making selections, and ensured their satisfaction.
- Operated cash registers to process payments from customers.
- Served customers with the highest standards and followed the company's guidelines for selling.
- Delivered excellent customer service in fast-paced café environment.
- Maintained cleanliness and organization of workstations and dining areas.
Education
Diploma in Administrative Management -
London School of Business Management
UK01-2009
Higher Secondary (+2) -
Tinsukia College
India01-2006
High School (10th Grade) -
Learners’ High School
India01-2004
Skills
- Customer service and sales excellence
- Team leadership and training
- Product merchandising and presentation
- Conflict resolution and complaint handling
- Communication and interpersonal skills
- Flexibility and adaptability
- Microsoft Office proficiency
Additional Information
Strong leadership and communication skills, Fluent in English, with clear and confident communication, Goal-oriented and dependable team player, Always eager to learn and take on new challenges
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
Certificate in Effective Leadership
Timeline
Assistant Manager
Bodhiz Inn
08.2022 - 05.2025
Team Leader
Qatar Duty Free
03.2015 - 07.2020
Sales Assistant
Qatar Duty Free
10.2013 - 03.2015
Team Member (Customer Service)
Pret A Manger
11.2007 - 03.2010
Diploma in Administrative Management -
London School of Business Management
Higher Secondary (+2) -
Tinsukia College
High School (10th Grade) -
Learners’ High School