Furqan Khan
Dubai
Summary
Dynamic professional with 3.5 years of customer service experience at Alorica - Amazon, excelling in delivering world-class service and resolving complex issues. Proven ability in training and developing teams, coupled with strong problem-solving skills, has significantly enhanced customer satisfaction and retention in high-volume environments. Fluent in English, ensuring effective communication and engagement.
Overview
4
4
years of professional experience
Work History
Process Trainer
Alorica
Bangalore
09.2023 - 01.2025
- As a Customer Support Executive for Amazon, I consistently exceeded performance targets by providing exceptional service, resolving customer issues, and maintaining high levels of satisfaction
- My strong communication and problem-solving skills led to a promotion to Process Trainer, where I took on the responsibility of training new hires, creating training materials, and ensuring team members understood company policies, systems, and best practices
- In this role, I facilitated engaging training sessions, assessed learner progress, and provided ongoing support to ensure smooth transitions into customer-facing roles
- My ability to balance operational responsibilities with leadership and coaching contributed to the development of a highly effective and motivated teams
Customer Support Executive
Kaibe Solutions
Bangalore
07.2021 - 08.2023
- Worked as a Customer Support Executive, providing exceptional service, resolving issues efficiently, and ensuring a seamless customer experience across multiple channels. Skilled in problem-solving, conflict resolution, and maintaining high service standards.
- With strong problem-solving skills, a customer-centric approach, and a keen ability to manage high volumes of requests, I have contributed to improving customer satisfaction and retention
- I am adept at handling complex situations with patience and professionalism, ensuring that each customer feels heard and valued
Education
Bachelor of Commerce -
Shadan Degree College
Hyderabad01.2021
Skills
- 35 years of customer service experience in fast-paced, high-volume environments
- Expert in delivering world-class service, ensuring seamless customer interactions
- Strong background in hospitality and customer engagement, enhancing passenger satisfaction
- Fluent in written and spoken English, with excellent communication skills
- Proficient in problem-solving and conflict resolution, maintaining high service standards
- Adept at handling diverse customer needs with professionalism and efficiency
Expertise Skills
- Proficient in MS Office Suite (Excel, Word, PowerPoint)
- Excellent communication and telephone etiquette
- Analytical thinking and quick problem-solving skills
- Leadership and team management skills
- Creative Thinking
Languages
- English
- Hindi
Hobbies and Interests
- Travelling
- Singing
- Event planning
Disclaimer
I hereby declare that the information provided is true and accurate to the best of my knowledge., 12/14/24, Bengaluru
Timeline
Process Trainer
Alorica
09.2023 - 01.2025
Customer Support Executive
Kaibe Solutions
07.2021 - 08.2023
Bachelor of Commerce -
Shadan Degree College
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