Furqan Zahoor
Dubai
Summary
Experienced program manager with over 18 years in the IT and public sector domains, leading national-scale projects in digital identity, healthcare, and government transformation. Skilled in managing full project lifecycles, coordinating with international vendors, and aligning technical execution with policy and service delivery goals. Background includes work across digital platforms, biometric systems, and secure identity infrastructure, with a focus on meeting stakeholder requirements and delivering practical outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager
Private Office Of HH. Sheikh Ahmed Dalmook Al Maktoum
01.2021 - Current
- Leading strategic programs in public sector digital transformation, healthcare, and national identity systems.
- Delivered USD 35.5M Guyana National Electronic ID Card Program with 800,000 biometric e-ID cards, ABIS, PKI, and disaster recovery.
- Launched mobile ID platform with NFC-based subsidy disbursement.
- Improved service delivery KPIs via SLA enforcement and performance optimization.
- Led multi-region program delivery across Africa and the Caribbean, ensuring SLA compliance, stakeholder alignment, and efficient execution of projects worth over $250M.
- Oversee full-cycle planning and execution, including technical design, procurement, personalization and quality assurance
- Provided strategic input for project feasibility, tender submissions, and investment proposals across sectors.
- Overseeing budgeting, timeline enforcement, and reporting for technology-driven projects in digital health enablement, public safety solutions, and sustainable transport innovation
- Provided strategic leadership for business case development, proposal submissions, and stakeholder engagement across diverse sectors, ensuring alignment with policy goals and investment priorities.
Project Manager
Milestone Icon Pvt Ltd
01.2016 - 01.2021
- Prepared feasibility studies and secured approvals for infrastructure and digital projects valued up to $10 million USD.
- Led end-to-end bidding processes, ensuring timely submission of documentation and compliance for tenders exceeding $6 million USD.
- Defined and launched complex programs, assigning project managers and overseeing execution across cost, schedule, and performance metrics.
- Improved profit margins by 10–15% through effective resource management, vendor negotiations, and contract optimization.
- Managed supply chain operations across UAE and Spain, reducing vendor lead times by 20% through capacity planning and vendor evaluation.
- Delivered multiple projects on tight deadlines by prioritizing tasks, aligning with resource availability, and adjusting schedules proactively.
- Maintained transparency and stakeholder alignment through regular reporting on budgets, technical issues, and project milestones.
- Negotiated and managed third-party contracts worth up to $2 million USD, while identifying performance gaps and implementing process improvements.
DWDM Technical Project Manager Huawei
Huawei
01.2014 - 12.2015
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- DWDM network optimization using MDS 6600 tool.
- Handles all level-II issues for analysis and resolution regarding Ethernet/MSTP/SDH/DWDM/MW.
- Coordination with the vendor for Level-III issues and ensuring the vendor SLA and personal KPI’s.
- Preventive maintenance of Ethernet/MSTP/ SDH/DWDM network.
- Optimization of the network through Traffic Management and configuration on different routes.
- DCN Optimization for the network to reduce stress & congestion on DCC Layer of the SDH network.
- Designing clock protection for network.
Operations: Level-II Transmission Support
Mobilink Orascom
07.2009 - 12.2013
- Level-II Transmission Support for Huawei MSTP/SDH /DWDM/RTN, Ericsson SPO/MW networks. Our team is mainly responsible for the following :-
- DWDM network optimization using MDS 6600 tool.
- End to end Ethernet/MPLS-TP/SDH/ and MW service configuration.
- Handles all level-II issues for analysis and resolution regarding Ethernet/MSTP/SDH/DWDM/MW.
- Online Field Support for Field Teams from the NMS
- Coordination with the vendor for Level-III issues and ensuring the vendor SLA and personal KPI's.
- Preventive maintenance of Ethernet/MSTP/ SDH/DWDM network.
- Optimization of the network through Traffic Management and configuration on different routes.
- DCN Optimization for the network to reduce stress & congestion on DCC Layer of the SDH network.
- Reduce alarm count on NMS by resolving all pending issue and bandwidth optimization
- Designing clock protection for network.
Planning
Mobilink Orascom
08.2008 - 07.2009
Transmission Implementation
Huawei Technologies Pakistan
08.2007 - 07.2008
Education
EMBA -
SZABIST
Pakistan06.2013
BSc - Electrical Engineering, Specialization in Electronics & Telecommunication
UET Lahore
Pakistan01.2007
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
- Policy and procedure improvements
- Work Planning and Prioritization
- Operations management
- Stakeholder communications
- Business development
- Multi-operations management
Training
Management/Soft skills Training:
- Time Management from Harvard Business,
- Team Management from Harvard Business,
- Innovation and creativity from Harvard Business
Certification
- Ericsson IPTNMS/SOEM R13 – Sweden
- ASON Level 2, Operations & Maintenance – Shenzhen, China
- PMP Certification under Mobilink Corporate training Program
Additional Information
Alternate Phone # +92-3330382549
Timeline
Program Manager
Private Office Of HH. Sheikh Ahmed Dalmook Al Maktoum
01.2021 - Current
Project Manager
Milestone Icon Pvt Ltd
01.2016 - 01.2021
DWDM Technical Project Manager Huawei
Huawei
01.2014 - 12.2015
Operations: Level-II Transmission Support
Mobilink Orascom
07.2009 - 12.2013
Planning
Mobilink Orascom
08.2008 - 07.2009
Transmission Implementation
Huawei Technologies Pakistan
08.2007 - 07.2008
EMBA -
SZABIST
BSc - Electrical Engineering, Specialization in Electronics & Telecommunication
UET Lahore
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